ServiceNow CIS-SM Certification Success Guide – 100% Pass Guarantee in First Attempt

Description

Exam Name: Certified Implementation Specialist – Service Mapping

Exam Code: CIS-SM

Related Certification(s): ServiceNow Certified Implementation Specialist Certification

Certification Provider: ServiceNow

Number of CIS-SM practice questions in our database: 60

Expected CIS-SM Exam Topics, as suggested by ServiceNow :

Module 1: Configuration Management Database/ CMDB Health Dashboard, CI Class Manager, CMDB Tables
Module 2: Application Identification and Connection Sections/ CMDB Identification and Reconciliation
Module 3: Implementation Skill Sets, MID Server Requirements/ Reclassification, CMDB Relationships
Module 4: Discovery Troubleshooting/ Behaviors, Clusters, IP Services, Schedules, MID Servers
Module 5: Service Mapping Pattern Design/ Service Mapping Process Flow
Module 6: CI Class Management/ Pattern Designer/ Scripting/ Discovery Configuration
Module 7: Identification and Connection Sections, Troubleshooting/ Operationalizing IT
Module 8: Measurable KPI improvements, Service Mapping Benefits, Service Mapping Use Cases/ Service Mapping Configuration
Module 9: Discovery Process Flow/ Identification Rules, Reconciliation Rules, Datasource Precedence Rules

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Q1. In Service Mapping, when discovery is started, what is the execution strategy used to run Identification Sections?

A.Identification Sections are executed randomly until one is successful and if more than one section is successful an error will be displayed.

B. Identification Sections are executed randomly and the data gathered by the successful sections are merged.

C. Identification Sections are executed one by one in the order they are listed and the last section that is successful will be used.

D. Identification Sections are executed one by one in the order they are listed until the first successful match which concludes the Identification phase.

Q2. Which one of the following best describes the process that Service Mapping uses to run a command on a target device?

A.Service Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

B. The MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

C. Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server.

D. Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance.

Q3. Which one of the following best represents the breadth of types of Configuration Items (CIs) discovered by running Service Mapping?

A.Hardware, Installed Software, Network Gear

B. Physical Components, Logical Components, Certificates

C. Applications, Licenses, IP Addresses

D. Cloud Services, Applications, CI Relationships

E. Hardware, Licenses, CI Relationships

Q4. Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

A.Reduced ongoing service map maintenance effort as a result of automated map updates

B. Faster service issue resolution and reduced downtime due to better root cause analysis

C. Improved Software Asset Management capabilities

D. Reduction in effort to create service maps

E. Reduction in change related incidents due to improved service visibility during change planning

F. More accurate alerts from monitoring tools

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