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Salesforce Salesforce-AI-Specialist Exam Questions

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Description

Exam Name: Salesforce Certified AI Specialist
Exam Code: Salesforce AI Specialist
Related Certification(s):

  • Salesforce Certified Administrator Certifications
  • Salesforce AI Specialist Certifications
Certification Provider: Salesforce
Actual Exam Duration: 105 Minutes
Number of Salesforce AI Specialist practice questions in our database: 96 (updated: Jan. 09, 2025)
Expected Salesforce AI Specialist Exam Topics, as suggested by Salesforce :

  • Module 1: Einstein Trust Layer: This section evaluates the skills of Salesforce AI specialists responsible for implementing security protocols and safeguarding data privacy. It emphasizes the security, privacy, and foundational features of the Einstein Trust Layer.
  • Module 2: Generative AI in CRM Applications: This part of the exam assesses AI specialists’ knowledge of generative AI within CRM systems. It covers the use of generative AI features in Einstein for Sales and Einstein for Service.
  • Module 3: Prompt Builder: This section evaluates the expertise of AI specialists working with Salesforce’s AI tools. It focuses on the Prompt Builder feature, requiring candidates to understand its usage based on business needs.
  • Module 4: Model Builder: This portion of the exam focuses on Salesforce AI specialists’ expertise in working with AI models within Salesforce environments. Candidates will need to demonstrate knowledge of when to use the Model Builder and how to configure standard, custom, or Bring Your Own Large Language Model (BYOLLM) generative models to meet business needs.
  • Module 5: Agentforce Tools: In this topic, AI specialists get knowledge using agents when it is appropriate. Moreover, the topic explains the working of agents and reasoning engine powers Agentforce. Lastly, the topic focuses on managing and monitoring agent adoption.

Description

Exam Name: Salesforce Certified AI Specialist
Exam Code: Salesforce AI Specialist
Related Certification(s):

  • Salesforce Certified Administrator Certifications
  • Salesforce AI Specialist Certifications
Certification Provider: Salesforce
Actual Exam Duration: 105 Minutes
Number of Salesforce AI Specialist practice questions in our database: 96 (updated: Jan. 09, 2025)
Expected Salesforce AI Specialist Exam Topics, as suggested by Salesforce :

  • Module 1: Einstein Trust Layer: This section evaluates the skills of Salesforce AI specialists responsible for implementing security protocols and safeguarding data privacy. It emphasizes the security, privacy, and foundational features of the Einstein Trust Layer.
  • Module 2: Generative AI in CRM Applications: This part of the exam assesses AI specialists’ knowledge of generative AI within CRM systems. It covers the use of generative AI features in Einstein for Sales and Einstein for Service.
  • Module 3: Prompt Builder: This section evaluates the expertise of AI specialists working with Salesforce’s AI tools. It focuses on the Prompt Builder feature, requiring candidates to understand its usage based on business needs.
  • Module 4: Model Builder: This portion of the exam focuses on Salesforce AI specialists’ expertise in working with AI models within Salesforce environments. Candidates will need to demonstrate knowledge of when to use the Model Builder and how to configure standard, custom, or Bring Your Own Large Language Model (BYOLLM) generative models to meet business needs.
  • Module 5: Agentforce Tools: In this topic, AI specialists get knowledge using agents when it is appropriate. Moreover, the topic explains the working of agents and reasoning engine powers Agentforce. Lastly, the topic focuses on managing and monitoring agent adoption.

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Q1. Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases. Which feature should the AI Specialist set up to enable UC's sales team?

A.Call Summaries

B. Call Explorer

C. Call Insights

Correct Answer: C

Q2. What is best practice when refining Einstein Copilot custom action instructions?

A.Provide examples of user messages that are expected to trigger the action.

B. Use consistent introductory phrases and verbs across multiple action instructions.

C. Specify the persona who will request the action.

Correct Answer: A

Q3. Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio. Which use case works for this scenario?

A.Predict customer sentiment toward a promotion message.

B. Predict customer lifetime value of an account.

C. Predict most popular products from new product catalog.

Correct Answer: B

Q4. A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to adopt new generative AI features. Which Einstein Generative AI feature should an AI Specialist recommend to help the rep get the details they might have missed during a conversation?

A.Call Summary

B. Ball Explorer

C. Sales Summary

Correct Answer: A

Q5. Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process. How should an AI Specialist apply the power of conversational AI to this use case?

A.Create a Flex prompt template in Prompt Builder.

B. Create a custom copilot action which calls a flow.

C. Configure the Integration Flow Standard Action in Einstein Copilot.

Correct Answer: B

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