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Salesforce Field Service Consultant Exam Questions

Certification Exams

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Description

Exam Name: Salesforce Certified Field Service Consultant
Exam Code: Field Service Consultant
Related Certification(s):

  • Salesforce Consultant Certifications
  • Salesforce Field Service Consultant Certifications
Certification Provider: Salesforce
Actual Exam Duration: 105 Minutes
Number of Field Service Consultant practice questions in our database: 163 (updated: Jan. 10, 2025)
Expected Field Service Consultant Exam Topics, as suggested by Salesforce :

  • Module 1: Managing Resources: The section of the exam covers how to configure and oversee crews, find out when to set up different resource types, and suggest the best Service Territories and their Members.
  • Module 2: Managing Work Orders: In this section, the topics covered include configuring Work Order processes, parameters, and Work Types. In a given environment, it covers how to choose the appropriate Resource Preferences and how to apply Products Required to a Work Order. It also relates to the analysis of using the Work Order Line Items.
  • Module 3: Managing Scheduling and Optimization: The exam section covers the understanding of field service settings for SFS Administrators. In a given landscape, it covers how to select the most appropriate action to manage a Service Appointment. Moreover, the section is about applying the appropriate lifecycle of a Service Appointment required to execute a Work Order and how to select the appropriate Schedule Policy to achieve the business needs.
  • Module 4: Configuring Mobility: This section of the exam covers assessing the needs and technologies required to implement a customer sign-off procedure and how to set up the Field Service app to support key business processes. It deals with distinguishing between Field Service Mobile and Salesforce Mobile app skills.
  • Module 5: Managing Inventory: In this section, the focus is on business requirements and how to distinguish the appropriate price book model for products consumed. It also covers how to justify which defines the applicable inventory model and describe the Return Order object model and process.
  • Module 6: Managing Assets: In this exam section, the focus is on the application of procedural concepts to maintain and update assets and asset relationships.
  • Module 7: Configuring Maintenance Plans: In this exam section, focus is given on suggestions regarding the appropriate maintenance plan.
  • Module 8: Permissions and Sharing: This exam section aims to evaluate the understanding of use cases for different types of SFS permission sets and how scheduled Service Appointments are shared with service resources.

Description

Exam Name: Salesforce Certified Field Service Consultant
Exam Code: Field Service Consultant
Related Certification(s):

  • Salesforce Consultant Certifications
  • Salesforce Field Service Consultant Certifications
Certification Provider: Salesforce
Actual Exam Duration: 105 Minutes
Number of Field Service Consultant practice questions in our database: 163 (updated: Jan. 10, 2025)
Expected Field Service Consultant Exam Topics, as suggested by Salesforce :

  • Module 1: Managing Resources: The section of the exam covers how to configure and oversee crews, find out when to set up different resource types, and suggest the best Service Territories and their Members.
  • Module 2: Managing Work Orders: In this section, the topics covered include configuring Work Order processes, parameters, and Work Types. In a given environment, it covers how to choose the appropriate Resource Preferences and how to apply Products Required to a Work Order. It also relates to the analysis of using the Work Order Line Items.
  • Module 3: Managing Scheduling and Optimization: The exam section covers the understanding of field service settings for SFS Administrators. In a given landscape, it covers how to select the most appropriate action to manage a Service Appointment. Moreover, the section is about applying the appropriate lifecycle of a Service Appointment required to execute a Work Order and how to select the appropriate Schedule Policy to achieve the business needs.
  • Module 4: Configuring Mobility: This section of the exam covers assessing the needs and technologies required to implement a customer sign-off procedure and how to set up the Field Service app to support key business processes. It deals with distinguishing between Field Service Mobile and Salesforce Mobile app skills.
  • Module 5: Managing Inventory: In this section, the focus is on business requirements and how to distinguish the appropriate price book model for products consumed. It also covers how to justify which defines the applicable inventory model and describe the Return Order object model and process.
  • Module 6: Managing Assets: In this exam section, the focus is on the application of procedural concepts to maintain and update assets and asset relationships.
  • Module 7: Configuring Maintenance Plans: In this exam section, focus is given on suggestions regarding the appropriate maintenance plan.
  • Module 8: Permissions and Sharing: This exam section aims to evaluate the understanding of use cases for different types of SFS permission sets and how scheduled Service Appointments are shared with service resources.

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Q1. Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls. Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?

A.Create a child work order for maintenance on the original installation work order.

B. Add the preferred resource service objective to the scheduling policy.

C. Add the technician as the required resource on the service appointment.

D. Add the technician as a preferred resource on the account record.

Correct Answer: B, D

Q2. Which two reports should a Consultant build to track the number of parts used by a Technician during a given time period? Choose 2 answers

A.Service Appointment inventory

B. Products Consumed on Work Order Line Items

C. Work Order inventory

D. Products Consumed on Work Orders

Correct Answer: B, D

Q3. Technicians often need to generate a report in the customer's language. Which configuration should the Consultant recommend to meet the requirement?

A.Update the Language of the current User.

B. Add the Service Report Language field to the Work Order Page Layout.

C. Add the Language field to the Contact Page Layout.

D. Update the Default Language of the Organization.

Correct Answer: B

Q4. Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates. What should a Consultant include when creating a Work Order?

A.Products Required and Estimated Duration

B. Products Required and Skill Requirements

C. Skill Requirements and Products Consumed

D. Estimated Duration and Sen/ice Level Agreement

Correct Answer: B

Q5. The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app. What are two reasons why the actions only display in the Salesforce mobile app?

A.The action was added as part of the Salesforce mobile navigation settings options.

B. The actions were not added to the Classic Publisher Quick Actions section on the page layout.

C. The actions were not added to the Mobile and Lightning Actions section on the page layout.

D. The action type being utilized on the Work Order object is Lightning component.

Correct Answer: B, C

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