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Microsoft MB-910 Exam Questions

Certification Exams

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Description

Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Exam Code: MB-910

Related Certification(s):

  • Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Certifications
  • Microsoft Dynamics 365 Certifications
Certification Provider: Microsoft
Number of MB-910 practice questions in our database: 159

Expected MB-910 Exam Topics, as suggested by Microsoft :

  • Module 1: Describe Dynamics 365 Customer Insights: In this topic, business owners gain knowledge of Customer Insights – Journeys to better understand customer interactions and campaigns. Additionally, it explores Customer Insights – Data, which emphasizes data collection and analysis for improved decision-making. This topic is pivotal for comprehending how to tailor customer experiences effectively.
  • Module 2: Describe Dynamics 365 Sales: This section enables business owners to explore the core functionality of Sales within Dynamics 365, including lead and opportunity management. It also covers Sales capabilities and related apps, focusing on automation tools that optimize sales processes and foster efficient relationship management.
  • Module 3: Describe Dynamics 365 Customer Service: Through this topic, business owners learn how to enhance service delivery by exploring Customer Service features, such as case management and self-service portals. Moreover, it describes Customer Service capabilities and related apps, highlighting tools for streamlining customer support operations.
  • Module 4: Describe Dynamics 365 Field Service: This section focuses on the Field Service functionalities, such as work order management and resource scheduling. It further describes capabilities related to Field Service, emphasizing how these tools improve service delivery in field operations and strengthen customer satisfaction.
  • Module 5: Explore the core capabilities of customer engagement apps in Dynamics 365: Business owners are introduced to the foundations of customer engagement apps, providing an understanding of unified data management and customer interaction tracking. Additionally, it highlights shared activities and integration options to ensure seamless operations across apps within the Dynamics 365 ecosystem.

Description

Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Exam Code: MB-910

Related Certification(s):

  • Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Certifications
  • Microsoft Dynamics 365 Certifications
Certification Provider: Microsoft
Number of MB-910 practice questions in our database: 159

Expected MB-910 Exam Topics, as suggested by Microsoft :

  • Module 1: Describe Dynamics 365 Customer Insights: In this topic, business owners gain knowledge of Customer Insights – Journeys to better understand customer interactions and campaigns. Additionally, it explores Customer Insights – Data, which emphasizes data collection and analysis for improved decision-making. This topic is pivotal for comprehending how to tailor customer experiences effectively.
  • Module 2: Describe Dynamics 365 Sales: This section enables business owners to explore the core functionality of Sales within Dynamics 365, including lead and opportunity management. It also covers Sales capabilities and related apps, focusing on automation tools that optimize sales processes and foster efficient relationship management.
  • Module 3: Describe Dynamics 365 Customer Service: Through this topic, business owners learn how to enhance service delivery by exploring Customer Service features, such as case management and self-service portals. Moreover, it describes Customer Service capabilities and related apps, highlighting tools for streamlining customer support operations.
  • Module 4: Describe Dynamics 365 Field Service: This section focuses on the Field Service functionalities, such as work order management and resource scheduling. It further describes capabilities related to Field Service, emphasizing how these tools improve service delivery in field operations and strengthen customer satisfaction.
  • Module 5: Explore the core capabilities of customer engagement apps in Dynamics 365: Business owners are introduced to the foundations of customer engagement apps, providing an understanding of unified data management and customer interaction tracking. Additionally, it highlights shared activities and integration options to ensure seamless operations across apps within the Dynamics 365 ecosystem.

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Q1. A customer service supervisor uses the Omnichannel Sentiment Analysis dashboard. You need to describe how the dashboard can be personalized. Which two personalization options can you use? Each correct answer presents a complete solution. NOTE Each correct selection is worth one point.

A.tile rearranging

B. bookmarks

C. filters

D. sorting

Correct Answer: A, B

Q2. A potential customer delays their decision to commit to a big multi-year contract. You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app should you recommend?

A.Customer Service Insights

B. Sales Insights

C. Power Virtual Agents

D. Market Insights

Correct Answer: B

Q3. You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations. You need to track information about electricians' qualifications professional licenses, and certifications. Which attribute should you use?

A.Skills

B. Roles

C. Rating values

Correct Answer: A

Q4. A company uses Dynamics 365 Sales and Dynamics 365 Customer Service apps. Technicians doing repair work should not have access to customer orders and invoices. You need to limit the technicians" access to data. Which feature should you use?

A.Data loss prevention policy

B. Role-based security

C. Environment-level security

D. Row-level security

Correct Answer: B

Q5. You are a consultant working with a company that sells sporting equipment. The company uses Microsoft 365 and Dynamics 365 Sales. You need to recommend tools that integrate with Dynamics 365 Sales and improve file collaboration. What three tools should you recommend? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A.Power BI

B. SharePoint Online

C. OneDrive for Business

D. Microsoft Teams

E. Power Automate

Correct Answer: B, C, D

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