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Microsoft MB-240 Exam Questions

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Description

Exam Name: Microsoft Dynamics 365 Field Service Functional Consultant
Exam Code: MB-240
Related Certification(s):

  • Microsoft Dynamics 365 Certifications
  • Microsoft Dynamics 365 Field Service Functional Consultant Associate Certifications
Certification Provider: Microsoft
Number of MB-240 practice questions in our database: 196 
Expected MB-240 Exam Topics, as suggested by Microsoft :

  • Module 1: Configure Field Service Applications: In this topic, the Microsoft consultant gains expertise in configuring core Field Service components, establishing product and service pricing, and managing bookable resources. The topic emphasizes setting up scheduling for multiple resources while ensuring seamless integration with other tools.
  • Module 2: Manage Work Orders and Customer Assets: This section enables the Microsoft consultant to efficiently configure the work order lifecycle and manage incidents, agreements, and inspections. Key focus areas include creating and managing work orders while configuring customer assets.
  • Module 3: Schedule and Dispatch Work Orders: Microsoft consultants delve into managing scheduling options, customizing schedule boards, and configuring the schedule assistant. Proficiency in Universal Resource Scheduling ensures consultants can optimize resource allocation and scheduling processes.
  • Module 4: Manage the Field Service Mobile App: In this topic, the Microsoft consultant learns to deliver work orders effectively using the Field Service mobile app. This includes configuring and setting up the app to ensure it supports seamless field operations, a necessary skill for exam success.
  • Module 5: Manage Inventory and Purchasing Using the Built-In Inventory Management System: This topic equips the Microsoft consultant with the knowledge to manage inventory, warehouses, purchasing, and product returns.
  • Module 6: Implement Microsoft Power Platform: The focus here is on configuring model-driven apps, creating custom apps, and automating workflows. These skills empower Microsoft consultants to extend Field Service functionalities, a critical area to demonstrate competence in the exam.

Description

Exam Name: Microsoft Dynamics 365 Field Service Functional Consultant
Exam Code: MB-240
Related Certification(s):

  • Microsoft Dynamics 365 Certifications
  • Microsoft Dynamics 365 Field Service Functional Consultant Associate Certifications
Certification Provider: Microsoft
Number of MB-240 practice questions in our database: 196 
Expected MB-240 Exam Topics, as suggested by Microsoft :

  • Module 1: Configure Field Service Applications: In this topic, the Microsoft consultant gains expertise in configuring core Field Service components, establishing product and service pricing, and managing bookable resources. The topic emphasizes setting up scheduling for multiple resources while ensuring seamless integration with other tools.
  • Module 2: Manage Work Orders and Customer Assets: This section enables the Microsoft consultant to efficiently configure the work order lifecycle and manage incidents, agreements, and inspections. Key focus areas include creating and managing work orders while configuring customer assets.
  • Module 3: Schedule and Dispatch Work Orders: Microsoft consultants delve into managing scheduling options, customizing schedule boards, and configuring the schedule assistant. Proficiency in Universal Resource Scheduling ensures consultants can optimize resource allocation and scheduling processes.
  • Module 4: Manage the Field Service Mobile App: In this topic, the Microsoft consultant learns to deliver work orders effectively using the Field Service mobile app. This includes configuring and setting up the app to ensure it supports seamless field operations, a necessary skill for exam success.
  • Module 5: Manage Inventory and Purchasing Using the Built-In Inventory Management System: This topic equips the Microsoft consultant with the knowledge to manage inventory, warehouses, purchasing, and product returns.
  • Module 6: Implement Microsoft Power Platform: The focus here is on configuring model-driven apps, creating custom apps, and automating workflows. These skills empower Microsoft consultants to extend Field Service functionalities, a critical area to demonstrate competence in the exam.

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Q1. You are setting up a new incident type that will contain three service tasks and two products. None of your existing service tasks, services or products will work for this incident type. You need to create this new incident type. Which three steps are required? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A.Add all necessary services to the incident type.

B. Add all necessary service tasks and products to the incident type.

C. Create, save, and publish the all necessary service tasks and products.

D. Add any necessary notes for this incident type.

E. Create and save the incident type.

Correct Answer: B, C, E

Q2. Your organization is implementing a Dynamics 365 Field Service solution and plans to use inspections. When creating inspections, you need to ensure that technicians are able to add additional rows on the inspection dynamically to capture information. Which question type should you add to the inspection?

A.Matrix (Dynamic)

B. Entity lookup

C. Dropdown

D. Textbox

Correct Answer: A

Q3. You are setting up assets for a customer. The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view. Solution: You create an Asset Category and associate it with each component and use the Location Tree for viewing. Does this meet the goal?

A.Yes

B. No

Correct Answer: B

Q4. You are working with your customer to define their schedule board. Your customer needs you to add or create additional views for their scheduling team. Solution: Create a new view in the Bookable Resource Bookings Views. Then, edit or create a new tab on the schedule board, and update the Requirements Panel with the new view. Does this meet the goal?

A.Yes

B. No

Correct Answer: A

Q5. You are implementing Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians. You have the following requirements: * create a daily schedule for pediatricians with a frequency of 30 minutes for each slot. * provide a full-day schedule with start times and end times. Solution: You create a fulfillment preference with a start time and end time with a duration of 30 minutes for the whole day. create a requirement group, and book it with the schedule assistant Does this meet the goal?

A.Yes

B. No

Correct Answer: B

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