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Salesforce Energy-and-Utilities-Cloud Exam Questions

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Description

Exam Name: Salesforce Energy and Utilities Cloud Accredited Professional
Exam Code: Energy and Utilities Cloud
Related Certification(s): Salesforce Accredited Professional Exams Certification
Certification Provider: Salesforce
Actual Exam Duration: 75 Minutes
Number of Energy and Utilities Cloud practice questions in our database: 40 (updated: Jan. 19, 2025)

Expected Energy and Utilities Cloud Exam Topics, as suggested by Salesforce :

  • Module 1: Discovery: Mastering discovery ensures proficiency of Energy and Utilities Cloud professionals in understanding and documenting customer needs, aligning stakeholder requirements, and analyzing current business processes for Energy and Utilities Cloud solutions. This foundational topic measures the ability to identify gaps in processes and architecture compared to standard product capabilities.
  • Module 2: Solution Design: Solution design evaluates expertise in mapping Energy and Utilities Cloud components to current architectures and crafting future state designs that fulfill business and data model requirements. Energy and Utilities Cloud professionals must demonstrate the ability to define architecture, processes, and security considerations while leveraging deployment tools.
  • Module 3: Implementation: The topic assesses the ability to configure Energy and Utilities Cloud to meet business models, manage licenses, set up order capture, and enable post-sales processes. It also measures proficiency in executing data migration, integrating third-party systems, and deploying relevant components.
  • Module 4: Test and Deploy Energy and Utilities Cloud Applications and Solutions: This topic evaluates the capacity of Energy and Utilities Cloud professionals to outline and execute a deployment plan that integrates Salesforce core and Vlocity components. Mastery includes validating processes, enabling user testing, and managing UAT milestones.

Description

Exam Name: Salesforce Energy and Utilities Cloud Accredited Professional
Exam Code: Energy and Utilities Cloud
Related Certification(s): Salesforce Accredited Professional Exams Certification
Certification Provider: Salesforce
Actual Exam Duration: 75 Minutes
Number of Energy and Utilities Cloud practice questions in our database: 40 (updated: Jan. 19, 2025)

Expected Energy and Utilities Cloud Exam Topics, as suggested by Salesforce :

  • Module 1: Discovery: Mastering discovery ensures proficiency of Energy and Utilities Cloud professionals in understanding and documenting customer needs, aligning stakeholder requirements, and analyzing current business processes for Energy and Utilities Cloud solutions. This foundational topic measures the ability to identify gaps in processes and architecture compared to standard product capabilities.
  • Module 2: Solution Design: Solution design evaluates expertise in mapping Energy and Utilities Cloud components to current architectures and crafting future state designs that fulfill business and data model requirements. Energy and Utilities Cloud professionals must demonstrate the ability to define architecture, processes, and security considerations while leveraging deployment tools.
  • Module 3: Implementation: The topic assesses the ability to configure Energy and Utilities Cloud to meet business models, manage licenses, set up order capture, and enable post-sales processes. It also measures proficiency in executing data migration, integrating third-party systems, and deploying relevant components.
  • Module 4: Test and Deploy Energy and Utilities Cloud Applications and Solutions: This topic evaluates the capacity of Energy and Utilities Cloud professionals to outline and execute a deployment plan that integrates Salesforce core and Vlocity components. Mastery includes validating processes, enabling user testing, and managing UAT milestones.

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Q1. When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance: * Identify the caller * Provide answers to questions about billing. consumption, and payments * Add meter readings * Manage user complaints. * Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan. Which two functionalities should the consultant use to achieve this?

A.Configure the Energy and Utilities Contact Center Console available m the process horary

B. Configure a custom Salesforce Service Cloud console.

C. Configure custom OmniScripts and FlexCards to cover the requirements.

D. Assign the relevant lightning pages to the energy company's service agent user profile

Correct Answer: A, C

Q2. Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

A.Accounts with RecordType Business are used to represent B2B customers.

B. Accounts with RecordType Consumer are used to represent B2C customers

C. Person accounts are used to represent B2C customers.

D. Accounts with RecordType Service are used to represent B28 customers

Correct Answer: A, B

Q3. When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance: * Identify the caller * Provide answers to questions about billing. consumption, and payments * Add meter readings * Manage user complaints. * Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan. Which two functionalities should the consultant use to achieve this?

A.Configure the Energy and Utilities Contact Center Console available m the process horary

B. Configure a custom Salesforce Service Cloud console.

C. Configure custom OmniScripts and FlexCards to cover the requirements.

D. Assign the relevant lightning pages to the energy company's service agent user profile

Correct Answer: A, C

Q4. Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

A.Accounts with RecordType Business are used to represent B2B customers.

B. Accounts with RecordType Consumer are used to represent B2C customers

C. Person accounts are used to represent B2C customers.

D. Accounts with RecordType Service are used to represent B28 customers

Correct Answer: A, B

Q5. Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?

A.Metadata API

B. Streaming data API

C. SSO data access

D. Omnichannel data access

Correct Answer: D

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