Expected 78950X Exam Topics, as suggested by Avaya :

• Module 1: Explain the required IP Office configuration steps to integrate with ACCS/ Explain the operation and benefits of the ACCS solution
• Module 2: Explain the steps required to troubleshoot the ACCS server by symptoms/ Explain the business continuity requirements in a Campus Redundancy Environment
• Module  3: Describe the high-level configuration steps for Avaya Aura® Media Servers in a High Availability environment/ Explain how to secure the links between ACCS and IP Office
• Module 4: Apply the configuration steps for outbound features using Outbound Campaign Management Tool/ Describe the ACCS deployment methods that relates to AAMS, WebLM and ACCS
• Module 5: Explain the whole process of installing, configuring, maintaining and testing to bring the ACCS in a working state/ Apply the configuration steps for multimedia features within ACCS
• Module 6: Apply basic ACCS administration tasks and configure agent and supervisor privileges/ Explain the ACCS license assignments/ Generate and schedule reports
• Module 7: Modify the sample application using Orchestration Designer/ Describe Prompt Management component in ACCS
• Module 8: Create customized real-time display/ IP Office Configurations

Expected 78201X Exam Topics, as suggested by Avaya :

• Module 1: Avaya IP Office™ Platform architecture with platform application, capacities, and specifications: This section of the exam measures the skills of Avaya System Engineers and covers the architecture of the Avaya IP Office™ Platform, including its applications, capacities, and specifications. Candidates will identify various versions and options of the platform, as well as its applications and their specifications. Given a customer scenario, they will determine the appropriate system requirements and customize solutions based on specified customer needs. A key skill measured is the ability to match system capabilities with customer requirements.
• Module 2: Installing and Commissioning Avaya IP Office™ Platform: This domain assesses the competencies of Avaya Technicians in installing and commissioning the Avaya IP Office™ Platform. Candidates will describe the installation process for both the Avaya IP Office™ 500v2 and Server Edition. They will also define how to license the platform effectively. A critical skill measured is understanding licensing requirements for different Avaya IP Office™ configurations.
• Module 3: Configuring Avaya IP Office™ Platform and Applications: This section of the exam focuses on configuring the Avaya IP Office™ Platform and its applications. Candidates will identify necessary management user interfaces for configuration tasks and describe how to configure applications like Voicemail Pro and one-X® Portal. They will also define security settings and learn how to implement customized solutions. A key skill measured is effectively configuring security settings to protect user data.
• Module 4: Gathering Avaya IP Office™ System Information, Maintaining the System, and Analyzing Failures: This domain assesses Avaya Support Technicians in maintaining the Avaya IP Office™ System. Candidates will identify how to execute test plans using appropriate tools and diagnose issues in troubleshooting scenarios. They will also define procedures for performing upgrades and verifying successful upgrades.

Expected 7492X Exam Topics, as suggested by Avaya :

• Module 1: Describe the capabilities and features of Dynamic Business Advocate/ Troubleshoot using the Communication Manager Denial Event
• Module 2: Describe the Best Service Routing in a multisite environment/ Describe virtual routing such as Network Call redirection (NCR)
• Module 3: Describe the Best Service Routing feature in Avaya Aura® Call Center Elite/ Describe virtual routing such as Basic Service Routing (BSR)
• Module 4: Troubleshooting the Avaya Aura® Media Server/ Describe virtual routing such as Look Ahead interflow (LAI)
• Module 5: Describe Business Advocate (BA) with fundamental call center questions/ Describe the Service Level Maximizer (SLM) Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems
• Module 6: Troubleshoot common call vectoring issues/ Describe the vector variable operations
• Module 7: List Trace, Display Events, and List Usage/ Describe virtual routing such as Enhanced Interflow, Adjunct Routing

Expected 7392X Exam Topics, as suggested by Avaya :

• Module 1: Hardware Components of Avaya Aura Call Center Elite: This topic covers the essential components of Avaya Aura Call Center Elite, including detailed descriptions of necessary components for basic Avaya Aura Call Center Elite system. It measures the ability of an Implementation Specialist to understand and deploy the required hardware accurately.
• Module 2: Communication Manager Features: The 7392X exam topic focuses on call center functions and features within Avaya Aura Communication Manager, including activation of system-wide and licensed features. This topic assesses the expertise of an Avaya implementation specialist in leveraging these capabilities to optimize call center performance and functionality.
• Module 3: Dialing and Routing Calls: It explores dialing features, routing methods, and configurations for Avaya Aura Call Center Elite, including call permissions, hunt groups, and announcements. It measures the proficiency of an aspiring Avaya implementation specialist in managing call flows and ensuring efficient call distribution.
• Module 4: Call Vectors: This 7392X exam topic covers the fundamentals of call vectors and their application in directing call flows using basic vectoring commands. This section evaluates skills of implementation specialist in designing and implementing effective call vector strategies for optimized call handling.
• Module 5: Network Routing: The Avaya Aura Call Center Elite Implementation exam topic focuses on network routing principles for expanding call centers and the reporting capabilities of Avaya Aura Communication Manager. It gauges the ability of Avaya implementation specialist to manage and analyze networked call center operations effectively.
• Module 6: Avaya Aura Media Server and Announcements: It discusses the configuration and purpose of the Avaya Media Server and its role in managing announcements.
• Module 7: Variable Vectors: This topic of the 7392X exam focuses on advanced vectoring features, including vector variables, enhanced commands, and testing procedures. It assesses your proficiency in using these tools to fine-tune call handling and troubleshoot vector-related issues.

Expected 72301X Exam Topics, as suggested by Avaya :

• Module 1: Identify the tools to troubleshoot Call Park and Page/ Identify tools to troubleshoot Branch Survivability
• Module 2: Identify the key configuration steps for AES/ Describe the key configuration steps for Internet Friendly Gateway
• Module 3: Describe the call flow for Call Park and Page/ Identify how to verify and troubleshoot Branch Survivability
• Module 4: Describe tools and logs to troubleshoot AES/ Explain the Branch Survivability and its configuration to achieve Survivability
• Module 5: Communication Applications Architecture/ Describe the tools to troubleshoot Avaya Aura® Web Gateway (AAWG) and WebRTC Call issues
• Module 6: Troubleshooting Avaya Communication Applications/ Identify how to verify and troubleshoot current system status on AES
• Module 7: Describe the SIP Messages Sequence for Avaya Presence Services/ Describe the call flow when Branch Survivability is active and explain the AES call flows
• Module 8: Communication Applications Troubleshooting Tools and Techniques/ Describing the function and configuration of Avaya Presence Service with Avaya Breeze®
• Module 9: Describe the call flows for SIP Trunking and Remote Worker/ Identify how to enable and capture logs to troubleshoot Avaya Breeze® and Presence
• Module 10: Describe troubleshooting tools and techniques for Internet Friendly Gateway/ Identify the call flow for Avaya Spaces Extension

Expected 71801X Exam Topics, as suggested by Avaya :

• Module 1: Identify hardware, software and network specifications/ List the key features of Avaya Messaging release 11
• Module 2: Identify environmental, network, and feature requirements for Avaya Messaging/ Describe the Avaya Messaging architecture.
• Module 3: List the Avaya Messaging licensing, capacities, and deployment options/ Describe Avaya Messaging High Availability
• Module 4: Identify troubleshooting and maintenance issues of Avaya Messaging/ Describe the steps for an Avaya Messaging solution and Installation
• Module 5: Describe an Avaya Messaging solution/ List the steps of a WebLM License Manager installation, and the Avaya Messaging Server prerequisites
• Module 6: Introduction and Key Features/ Describe the Unified Messaging options available
• Module 7: Identify language options, and Web Portal capabilities/ List the steps for a PBX Integration

Expected 71201X Exam Topics, as suggested by Avaya :

• Module 1: Describe how to perform licensing and post-installation checks/Describe how to login to Avaya Aura® System Manager (SMGR) for the first time
• Module 2: Identify the components of the Avaya Aura® Platform architecture/ Describe the virtualization options, the supported hardware
• Module 3: Identify the advantages of Avaya Aura® Media Server (AAMS)/ Describe how to save translation data from the system memory to the server’s hard disk
• Module 4: Identify the purpose and key functionality of Avaya Aura® Session Manager (SM)/ Identify the purpose and key functionality of Avaya Aura® System Manager (SMGR)
• Module 5: Identify the deprecation of Avaya Aura® Utility Services/ List the products which make up both roles of the Avaya Aura® Core Components of the solution
• Module 6: Identify the advantages and deployment processes of Avaya Aura® Device Services (AADS)/ Avaya Aura® Team Engagement Communication Manager Feature Administration
• Module 7: Describe the process for the Avaya Aura® Session Manager (SM) core integration/ Identify the troubleshooting tools used in Avaya Aura® System Manager (SMGR)
• Module 8: Define how to build an Avaya Aura® Communication Manager (CM) High Availability Cluster/ Avaya Aura® Core Solution Integration Product Overview
• Module 9: Describe how to Manually configure the Workplace client to perform in Generic SIP and CM SIP Phone (AST)/ Describe how to administer the Dial Plan and Feature Access Codes
• Module 10: Describe how to configure Serviceability Agent to allow processing of Avaya Aura® Session Manager (SM)/ Describe the function of the key components required for building Network Routing Policies (NRP)

Expected 6211 Exam Topics, as suggested by Avaya :

• Module 1: Describe the Multimedia sample applications that are installed with Contact Center Multimedia/ Describe the Communication Control Toolkit components
• Module 2: Configure the communication tools in the Multimedia Administration application/ Avaya Proactive Outreach Manager integration components
• Module 3: Describe the function of the scripting applications and describe some of the commands and intrinsics to create the applications/ Multimedia Configuration and Administration
• Module 4: Perform the routine maintenance tasks for the Contact Center Multimedia database/ Describe the general settings configuration in the Contact Center Multimedia Administration Web interface
• Module 5: Describe real-time and historical reporting for multimedia contacts/ Configure the Multimedia settings for Contact Center Agent Desktop
• Module 6: Describe the components required to route email contacts including rules, rule components, and limitations/ Perform configuration tasks in Contact Center Manager Administration to enable multimedia contacts in the contact center
• Module 7: Configure the required properties to route Web communication or Web chat contacts to agents/ Describe the components of the Contact Center Multimedia solution architecture
• Module 8: Configure and modify outbound campaigns and call data settings using the Outbound Campaign Management Tool (OCMT)/ AACC with POM Integration
• Module 9: AACC Multimedia System Monitoring and Routines/ Describe how the components such as CCT and Contact Center Multimedia fit into the Avaya Aura Contact Center environment