Description
Exam Name: Avaya Aura Call Center Elite Support Exam
Related Certification(s): Avaya Certified Support Specialist ACSS Certification
Certification Provider: Avaya
Actual Exam Duration: 110 Minutes
Number of 7492X practice questions in our database:
Expected 7492X Exam Topics, as suggested by Avaya :
- Module 1: Describe the capabilities and features of Dynamic Business Advocate/ Troubleshoot using the Communication Manager Denial Event
- Module 2: Describe the Best Service Routing in a multisite environment/ Describe virtual routing such as Network Call redirection (NCR)
- Module 3: Describe the Best Service Routing feature in Avaya Aura® Call Center Elite/ Describe virtual routing such as Basic Service Routing (BSR)
- Module 4: Troubleshooting the Avaya Aura® Media Server/ Describe virtual routing such as Look Ahead interflow (LAI)
- Module 5: Describe Business Advocate (BA) with fundamental call center questions/ Describe the Service Level Maximizer (SLM) Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems
- Module 6: Troubleshoot common call vectoring issues/ Describe the vector variable operations
- Module 7: List Trace, Display Events, and List Usage/ Describe virtual routing such as Enhanced Interflow, Adjunct Routing
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