Description
Status: RETIRED
Exam Name: Avaya Aura® Contact Center Multimedia Implementation
Exam Code: 6211
Related Certification(s): Avaya Certified Implementation Specialist ACIS Certification
Certification Provider: Avaya
Actual Exam Duration: 90 Minutes
Number of 6211 practice questions in our database:
Expected 6211 Exam Topics, as suggested by Avaya :
- Module 1: Describe the Multimedia sample applications that are installed with Contact Center Multimedia/ Describe the Communication Control Toolkit components
- Module 2: Configure the communication tools in the Multimedia Administration application/ Avaya Proactive Outreach Manager integration components
- Module 3: Describe the function of the scripting applications and describe some of the commands and intrinsics to create the applications/ Multimedia Configuration and Administration
- Module 4: Perform the routine maintenance tasks for the Contact Center Multimedia database/ Describe the general settings configuration in the Contact Center Multimedia Administration Web interface
- Module 5: Describe real-time and historical reporting for multimedia contacts/ Configure the Multimedia settings for Contact Center Agent Desktop
- Module 6: Describe the components required to route email contacts including rules, rule components, and limitations/ Perform configuration tasks in Contact Center Manager Administration to enable multimedia contacts in the contact center
- Module 7: Configure the required properties to route Web communication or Web chat contacts to agents/ Describe the components of the Contact Center Multimedia solution architecture
- Module 8: Configure and modify outbound campaigns and call data settings using the Outbound Campaign Management Tool (OCMT)/ AACC with POM Integration
- Module 9: AACC Multimedia System Monitoring and Routines/ Describe how the components such as CCT and Contact Center Multimedia fit into the Avaya Aura Contact Center environment
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