Description
Exam Name: Certified Implementation Specialist – IT Service Management
Exam Code: CIS-ITSM
Related Certification(s): ServiceNow Certified Implementation Specialist Certification
Certification Provider: ServiceNow
Number of CIS-ITSM practice questions in our database: 113
Expected CIS-ITSM Exam Topics, as suggested by ServiceNow :
- Module 1: Primary application components (Script Includes, Business Rules, etc.)/ State model and default process flow
- Module 2: Implementation solutions that work in conjunction with baseline application functionality/ Integration capabilities
- Module 3: Basic and advanced operations performed by users and the system/ Key tables used in the application
- Module 4: Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
- Module 5: Basic and advanced features in baseline installation of the current release/ Relationships among application tables
- Module 6: Selection of appropriate features and functions to meet business requirements/ Roles and default Access Controls
- Module 7: Functionality and features added or changed in the current release/ Key Performance Indicators and Benchmarks
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