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ServiceNow CIS-ITSM Exam Dumps

Certification Exams

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Advanced Features

Number Of Questions

113

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Description

Exam Name: Certified Implementation Specialist – IT Service Management
Exam Code: CIS-ITSM
Related Certification(s): ServiceNow Certified Implementation Specialist Certification
Certification Provider: ServiceNow
Number of CIS-ITSM practice questions in our database: 113 
Expected CIS-ITSM Exam Topics, as suggested by ServiceNow :

  • Module 1: Primary application components (Script Includes, Business Rules, etc.)/ State model and default process flow
  • Module 2: Implementation solutions that work in conjunction with baseline application functionality/ Integration capabilities
  • Module 3: Basic and advanced operations performed by users and the system/ Key tables used in the application
  • Module 4: Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
  • Module 5: Basic and advanced features in baseline installation of the current release/ Relationships among application tables
  • Module 6: Selection of appropriate features and functions to meet business requirements/ Roles and default Access Controls
  • Module 7: Functionality and features added or changed in the current release/ Key Performance Indicators and Benchmarks

Q1. When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?

A.Editors

B. Item Admins

C. Authors

D. Item Owners

Correct Answer: A

Q2. What module do you use to change the setting for the time between incident Resolution and Closure?

A.Resolution Properties

B. ITSM Properties

C. Incident Properties

D. System Settings

E. incident Settings

Correct Answer: C

Q3. Which Service Portfolio Management phase does a service belong to when it is in operational state?

A.Active

B. Retired

C. Catalog

D. Pipeline

Correct Answer: A

Q4. Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?

A.Catalog Items

B. Record Producers

C. Content Items

D. Execution Plans

Correct Answer: B

Q5. After publishing an item via Catalog Builder, the associated update set is set to which state?

A.New

B. Complete

C. In progress

D. Published

Correct Answer: B

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