Expected CIS-FSM Exam Topics, as suggested by ServiceNow :

• Module 1: Examine and import foundational data: This involves reviewing and loading essential information like locations, assets, and service catalogs into the FSM system.
• Module 2: Analyze and implement customer business requirements: As a business analyst, you will assess a client’s specific needs and configure the FSM solution to match their workflows and processes.
• Module 3: Use industry good practice for an FSM implementation: The exam will test your knowledge of established best practices for setting up and using FSM software effectively.
• Module 4: Set-up FSM configuration: This covers the initial setup of the FSM application, including defining user roles, permissions, and system settings.
• Module 5: Configure Work Order Form and Mandatory Skills: The section tests the skills of candidates to design the work order forms technicians use and define the skills required for completing specific tasks.
• Module 6: Create a Questionnaire and a Targeted Communication: This section focuses on building surveys to gather data and crafting communication plans for impacted users.
• Module 7: Create Advanced Maintenance Plans and Maintenance Schedules: In this part, the candidates are tested for their skill in creating preventative maintenance programs and scheduling automated service activities.