Description
Exam Name: Certified Pega Decisioning Consultant (PCDC) 87V1
Exam Code: PEGAPCDC87V1
Related Certification(s): Pegasystems Pega Certified Decisioning Consultant Certification
Certification Provider: Pegasystems
Number of PEGAPCDC87V1 practice questions in our database: 184
Expected PEGAPCDC87V1 Exam Topics, as suggested by Pegasystems :
- Module 1: Next-Best-Action concepts: This section examines personalized customer interactions, maximizing customer value in call centers, and strategies for proactive outreach.
- Module 2: Actions and treatments: This section explores the creation and management of customer-focused actions, web-based offer presentations, and outbound action definition.
- Module 3: Engagement policies: Discusses the development of customer engagement guidelines and the formulation of engagement strategies.
- Module 4: Contact policy and volume constraints: Focuses on preventing excessive action exposure, especially in outbound communications, and controlling action frequency.
- Module 5: AI and Arbitration: Investigates action arbitration techniques, AI-driven prioritization methods, and the use of business levers for action prioritization.
- Module 6: Channels: Delves real-time container concepts, email offer delivery, and the process of sharing action information with external distribution partners.
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