Genesys PC-CIC-Core Exam Dumps and Updated Info

Description

Status: RETIRED

Exam Name: PureConnect: CIC Core Certification Exam

Exam Code: PC-CIC-Core

Related Certification(s):

Genesys Certified Professional Certifications
Genesys PureConnect Certifications

Certification Provider: Genesys

Number of PC-CIC-Core practice questions in our database: 60

Expected PC-CIC-Core Exam Topics, as suggested by Genesys :

Module 1: Administering the CIC System: Management consultants who attempt the Genesys PureConnect: CIC Core exam learn about handling the PureConnect Application Suite. It assesses the ability to identify components, configure IP phones, ACD routing, and manage templates, licenses, security, and compliance.
Module 2: Configuring Call Flows: This topic of the Genesys PC-CIC-Core focuses on the management consultant’s ability to manage call flows using the Interaction Attendant UI. It includes configuring auto attendant menus, node structures, voice prompts, managing profiles, file storage, schedules, and operations for menus and queues.

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Genesys PC-CIC-Core Exam Dumps

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Q1. Agents in your contact center are complaining that they do not have time to complete their after call work before a new call arrives. How can you use CIC features to address this problem?

A.Assign a wrap-up status to the workgroups in Interaction Administrator. Assign an appropriate amount of time for the agents to complete their after call work.

B. Assign a wrap-up code to the agents. Have them select the Wrap-up code that will put them in an unavailable status.

C. CIC does not have a feature to address this problem. You must train the agents to change their status to Do Not Disturb when they finish a phone call. When they finish the after call work, have them change their status back to Available.

D. CIC does not have built-in features to address this problem. You must use interaction Designer and write a custom Handler

Q2. All of the following are ways that the Interaction Client or Interaction Desktop can be configured to alert you when you have a new incoming interaction, except:

A.Your telephone rings.

B. You receive a text message.

C. Your computer plays a .wav file through the speakers.

D. The Interaction .NET Client receives focus.

E. A Call Information window appears.

Q3. What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?

A.Interaction Attendant

B. Interaction Administrator

C. Interaction Designer

D. Setup Assistant

Q4. When inbound callers select the Accounting workgroup from the automated attendant menu, you want to play an audio file with a list of choices available to them, such as, Request a Callback and Leave a Voicemail. What queue operation would you use to configure this functionality?

A.Queue menu

B. Queue audio

C. Queue transfer

D. Queue repeat

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