Description
Exam Name: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 – CWFM)
Exam Code: GE0-806
Related Certification(s): Genesys Certified Professional Certification
Certification Provider: Genesys
Number of GE0-806 practice questions in our database: 85
Expected GE0-806 Exam Topics, as suggested by Genesys :
- Module 1: Initial WFM Configuration, Using WFM Configuration Utility/ Create, edit and delete Web Preferences, Installing the WFM server
- Module 2: Managing Calendar items (modify, approve, decline)/ Configure Activity Statistics
- Module 3: Elements of a Workforce Management System/ Change filter settings for the Calendar views
- Module 4: Use the Rebuild Schedule wizard/ Split Volume and Staffing for Multi-Site Activity
- Module 5: Integration with the CIM Platform/ Use the Commit-Rollback feature
- Module 6: Explain the architecture and functionality of the Genesys Workforce Management System/ Create and Configure Business Unit (BU)
- Module 7: Installing/uninstalling WFM applications/ Create Workload Forecast for Multi-Site Activity (MSA)
- Module 8: Configure Activity Policies/ Web Architecture Overview/ Review Agent Preference options
- Module 9: Review and edit Scenario Schedule/ Review Schedule Notifications/ Genesys WFM Interfaces
- Module 10: Create Contract Profiles/ Assign Agents to contracts/ Assign Shift to Contracts/ Create Activity Sets/ Setup Activity Policies
Reviews
There are no reviews yet.