Q1. Which option specifies the amount of time, in seconds, between updates to the real-time agent adherence data displayed in WFM Web?
A.Adherence section > Refresh Interval
B. Adherence section >RefreshRate
C. Adherence section > Refresh Time
Correct Answer: B
Q2. What is the only time interval currently supported as a Time Profile for WFM 8.x statistics?
A.1 minute
B. 5 minutes
C. 15minutes
D. 60 minutes
Correct Answer: B
Q3. What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks?
A.Immediate work
B. Deferred work
C. Fixed-Staff work
Correct Answer: C
Q4. What is the only time interval currently supported as a Time Profile for WFM 8.x statistics?
A.1 minute
B. 5 minutes
C. 15minutes
D. 60 minutes
Correct Answer: B
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