Description
Related Certification(s):
- Cisco Channel Partner Program Certifications
- Cisco Digital Transformation Specialist Certifications
Expected 820-605 Exam Topics, as suggested by Cisco :
- Module 1: Identify critical success factors to connect to business outcomes/ Create mitigation plans that address risk factors
- Module 2: Analyze the account baseline to identify gaps/ Define customer success (expected and unexpected value)
- Module 3: Update customer success plan with expand opportunities/ Identify the product or solution purchased
- Module 4: Create an adoption campaign to identify expand opportunities/ Compare customer success, customer support and sales
- Module 5: Identify potential expansion opportunities across the customer life cycle from a customer success plan/ Identify key stakeholder roles
- Module 6: Validate the desired business outcome based on information obtained from key stakeholders/ Explain the customer lifecycle journey
- Module 7: Explain the elements of a renewal risk analysis/ Explain the key drivers creating the need for Customer Success
- Module 8: Describe sources used to identify customer barriers/ Explain the value proposition for customer success
- Module 9: Explain different IT purchasing and consumption models/ Analyze a customer health score/ Customer conversations and interactions
- Module 10: Explain the purpose of essential customer management activities/ Explain the elements of customer on boarding
- Module 11: Account data and scoreboard review/ Customer and industry observations/ Feature matrix utilization
- Module 12: Capturing moments of success/ Deployment planning/ Service subscriptions/ Identify customer barriers
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