Q1. Which statement best describes an Ask the Expert session?
A.A pre-recorded webinar from an expert
B. A hosted educational webinar with live expert Q and A
C. A 24-7 phone line providing expert advice
D. A one on one coaching engagement covering specific use cases
Correct Answer: C
Q2. Which detail is provided in the scorecard by using the Total Program View tool?
A.renewal rate
B. new products
C. EOL products
D. program rate
Correct Answer: A
Q3. Which is the first step in a solutions-led sales approach?
A.present quote to customer
B. examine previous purchases
C. identify the latest technology release
D. understand the customer's objectives
Correct Answer: D
Q4. Which services are contained in the CX portfolio?
A.Support Services, Business Critical Services, Professional Services and Managed Services
B. Support Services, Business Critical Services and Professional Services
C. Support Services and Business Critical Services
D. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
Correct Answer: D
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