Expected 700-020 Exam Topics, as suggested by Cisco :

• Module 1: Video and Cisco Collaboration Advantages: This 700-020 exam topic explores the benefits of video communication and Cisco collaboration solutions, critical for Cisco account managers. Understanding these advantages helps in articulating how video enhances productivity and addresses client objections, crucial for closing deals in the digital-first business environment.
• Module 2: Outcome-Based Selling for Video: Outcome-based selling focuses on tailoring Cisco video solutions to specific industry needs, from education to healthcare and manufacturing. For Cisco account managers, mastering this approach means effectively matching solutions to vertical and horizontal business needs, ensuring that clients see the tangible benefits of Cisco offerings in their unique contexts.
• Module 3: Cisco Video Portfolio: The 700-020 exam topic covers a broad range of video solutions, from endpoints to conferencing and management. Account managers must grasp the details of Cisco video products, including mobile, desktop, and immersive solutions, to effectively position and recommend the best options based on client requirements, enhancing their ability to drive sales.
• Module 4: Tools and Resources: This topic provides access to tools and resources essential for Cisco account managers. Utilizing these resources effectively supports the sales process, enabling account managers to provide informed recommendations, address client needs, and ultimately improve their success in selling Cisco video solutions.