Description
Related Certification(s):
- Cisco Advanced Unified Contact Center Enterprise Specialization Certifications
- Cisco Channel Partner Program Certifications
Expected 500-445 Exam Topics, as suggested by Cisco :
- Module 1: Prepare PCCE for ECE and Integration/ Explain ECE Installation process
- Module 2: Describe Enterprise Chat and Email Components and Deployment Model/ Define ECE Best Practices
- Module 3: Explain CCE Scripting for Email and Storage Management/ Explain ECE Administration Tasks
- Module 4: ECE Administration and Configuration/ Explain ECE Queues/ Configure ECE
- Module 5: Explain ECE Email Administration/ Describe Workflows/ ECE Email Administration
- Module 6: Explain Chat Operation and Chat Customization/ Configure ECE for Chat
- Module 7: Describe Chat Entry Points/ ECE Chat Administration
- Module 8: Explain Agent Single Sign-on for ECE/ ECE Features and Troubleshooting
- Module 9: Describe ECE Report types/ Troubleshoot ECE/ ECE Deployment
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