Description
Exam Name: Administering Cisco Contact Center Enterprise
Related Certification(s):
- Cisco Channel Partner Program Certifications
- Cisco Unified Contact Center Enterprise Specialization requirement for Systems Engineers Certifications
Certification Provider: Cisco
Number of 500-442 practice questions in our database:
Expected 500-442 Exam Topics, as suggested by Cisco :
- Module 1: Describe CCE components and architecture/ Describe access tools
- Module 2: Understand CCE features beyond default/ Basic Calls and Agent settings
- Module 3: Configure basic agent functionality/ Configure roles and departments
- Module 4: Implement precision routing/ Understand Contact Center basics
- Module 5: Configure agent teams and supervisors/ Implement VXML applications
- Module 6: Configure basic call treatment/ Utilize Finesse administration tool
- Module 7: Deploy basic call settings/ Configuration and Implementation
- Module 8: Build basic ICM scripts/ Configure RONA support/ Advanced Configuration
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