Q1. Which option do you need to customize to send a survey after a certain number of tickets are closed?
A.Submit Cycle
B. Stricter Rules
C. Close Activity
D. Activity Notifications
Correct Answer: A
Q2. When you create configuration items (CIs) for notifications, you distinguish special object contacts from normal ones by using the:
A.number (#) character
B. percent (%) character
C. ampersand (&) character
D. commercial AT (() character
Correct Answer: D
Q3. By default, the Object Manager resides on:
A.the Primary Server
B. the Reporting Server
C. the Secondary Server
D. both the Primary and Secondary Servers
Correct Answer: A
Q4. You attach an Incident to a Problem. What happens when you attempt to close the Problem without closing the Incident?
A.An error message appears.
B. The Problem and the Incident close.
C. The Problem closes but not the Incident.
D. The Incident closes but not the Problem.
Correct Answer: C
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