Expected PEGAPCSSA87V1 Exam Topics, as suggested by Pegasystems :

• Module 1: Identify how circumstancing affects application behavior/ Migrate an application; use of product rules
• Module 2: Automate actions when a property value changes/ Define the Enterprise Class Structure
• Module 3: Differentiate between a queue processor and a job scheduler/ Create an application with the New Application wizard
• Module 4: Identify the role and impacts of application versioning; Use of ruleset skimming/ Branch rulesets for parallel development
• Module 5: Differentiate between work groups, work queues, and organizational structures/ Extend service-level agreement configurations
• Module 6: Expose an application with a web service/ Understand the rule resolution process; adjust rule availability
• Module 7: Address integration errors in connectors/ Circumstance rules on a single variable or multiple variables
• Module 8: Differentiate between the delivery options for mobile devices/ Organize and manage case attachments
• Module 9: Distinguish between role-based, attribute-based, and client-based access control/ Manage concurrent case access; locking strategies
• Module 10: Review log files: Distinguish system events and performance events/ Identify the role and elements of activities in case processing
• Module 11: Design reports with multiple sources; associations and joins/ Measure System Performance; use of performance-related tools
• Module 12: Design applications for mobile use; use of certificate sets/ Configure flow action pre- and post- processing
• Module 13: Configure Pega Web Mashup authentication/ Configure and validate application rulesets

Expected PEGAPCSA87V1 Exam Topics, as suggested by Pegasystems :

• Module 1: Configure approval processes: cascading approvals, reporting structure, authority matrix/ Automate decisions using decision tables and decision trees
• Module 2: Access sourced data in a case; refresh strategies; populate user interface controls/ Manage application development: user stories, feedback, bugs
• Module 3: Add a service level agreement; configure urgency, goals, deadlines, passed deadlines/ Display list data in views; configure repeating dynamic layouts
• Module 4: Use the Estimator tool to scope a Pega Platform project/ Design a case lifecycle, stages, set case statuses, add instructions to tasks
• Module 5: Create and maintain rules, rulesets, classes, inheritance/ Route assignments to users and work queues
• Module 6: Manipulate application data, set default property values, configure data transforms/ Automate workflow decisions using conditions
• Module 7: Validate data; create and configure data validation rules by using business logic/ Pause and resume case processing; wait steps
• Module 8: Configure data types, create data objects, data relationships, and field types/ Configure and send email correspondence
• Module 9: Customize user interface elements: dashboards, portal content/ Understand when to use automation shapes
• Module 10: Identify best practices for configuring unit tests/ View data in memory: clipboard tool, pyWorkPage
• Module 11: Create and execute scenario-based test cases/ Capture and present data: fields and views
• Module 12: Customize form appearance, visibility settings, controls/ Simulate and add external data sources
• Module 13: Enable accessibility features in an application/ Identify and create calculated values
• Module 14: Describe the benefits of using Insights/ Identify and add optional actions/ Create and set application settings
• Module 15: Configure mobile app channels/ Create and manage teams of users/ Manage user and role assignments

Expected PEGAPCRSA80V1_2019 Exam Topics, as suggested by Pegasystems :

• Module 1: Describe And Implement Start My Day, Message Manifest/ Define The Structure Of Context Values
• Module 2: Differentiate Use And Parameters For Automation Looping/ Identify Importance Of Solution Design Documents
• Module 3: Describe And Implement Of Assisted Sign-On/ Identify Importance Of Solution Architecture Documents
• Module 4: Configure And Use The Interaction Manager Component/ Recognize Solution Structure Based On Project Documentation
• Module 5: Identify Decision Blocks, Comparisons, And Expressions/ Define Types Of Projects Created For A Robotic Solution
• Module 6: Describe Toolbox Components: Variables, Excel File Connector/ Recognize Proper Naming Conventions Of Solutions And Projects
• Module 7: Describe Use Of Utilities For Strings, Dates, And Files/ Recognize And Configure Pega Robot Studio Adapter Types
• Module 8: Identify Match Rule Best Practices And Common Issues/ Identify Adapter Properties And Values Of Windows Adapters
• Module 9: Identify Elements Created And Used During Interrogation/ Create An Automation Procedure Using Label/Jump To Components
• Module 10: Identify Uses And Extraction Of Data Proxies/ Identify Adapter Properties And Values For Web Adapters
• Module 11: Implement The Raiseevent Method Within An Automation/ Identify Adapter Properties/Values For Universal Web Adapters
• Module 12: Recognize The Difference Between Web And Windows Interrogation/ Evaluate Data Values In An Automation During Debugging
• Module 13: Implement The Object Explorer In Automation Development/ Describe Relationship Between Object Explorer And Automations
• Module 14: Identify The Purpose Of Global Web Pages During Interrogation/ Application And Setting Of Usekeys Property
• Module 15: Use Of Project Deployment Properties/ Modify The Properties Of An Object/ Add A Diagnostic Log Component To An Automation
• Module 16: Explain And Create A Project-To-Project Reference/ Know Why And When To Use Select Element To Interrogate
• Module 17: Identify Working Panes In The Adapter Match Rules Tab/ Describe The Create Control Method Of Interrogating
• Module18: Add And Edit Match Rules For An Interrogated Control/ Explain And Modify The Interaction.Xml File
• Module 19: Create A Windows Form For Use In A Project/ Modify Match Rules For Windows And Web Adapters
• Module 20: Modify Universal Web Adapter Match Rules/ Use The Automation Playback Feature/ Identify Types Of Automation Links

Expected PEGAPCDC87V1 Exam Topics, as suggested by Pegasystems :

• Module 1: Next-Best-Action concepts: This section examines personalized customer interactions, maximizing customer value in call centers, and strategies for proactive outreach.
• Module 2: Actions and treatments: This section explores the creation and management of customer-focused actions, web-based offer presentations, and outbound action definition.
• Module 3: Engagement policies: Discusses the development of customer engagement guidelines and the formulation of engagement strategies.
• Module 4: Contact policy and volume constraints: Focuses on preventing excessive action exposure, especially in outbound communications, and controlling action frequency.
• Module 5: AI and Arbitration: Investigates action arbitration techniques, AI-driven prioritization methods, and the use of business levers for action prioritization.
• Module 6: Channels: Delves real-time container concepts, email offer delivery, and the process of sharing action information with external distribution partners.

Expected PEGAPCDC85V1 Exam Topics, as suggested by Pegasystems :

• Module 1: Create eligibility rules using customer risk segments/ Define and manage customer actions
• Module 2: Create engagement strategies using customer credit score/ Optimize the customer value in the contact center
• Module 3: Create and understand decision strategies/ Present a single offer on the web
• Module 4: Share action details with third-party distributors/ Add more tracking time periods for contact policies
• Module 5: Prioritize actions with business levers/ Contact policy and volume constraints
• Module 6: Avoid overexposure of actions on outbound/ Essentials of always-on outbound
• Module 7: Define customer engagement policies/ Define the starting population/ Define an action for outbound
• Module 8: Limit action volume on outbound/ Create an engagement strategy/ One-to-one customer engagement
• Module 9: Action prioritization with AI/ Avoid overexposure of actions/ Create a real-time container

Expected PEGAPCBA87V1 Exam Topics, as suggested by Pegasystems :

• Module 1: Articulate the benefits and best practices of Pega Express delivery/ Automate workflow decisions using conditions
• Module 2: Fill the backlog with stories that are ready to be built/ Customize user interface elements: dashboards, portal content
• Module 3: Design a case lifecycle: stages, case statuses, add instructions to assignments/ Create data objects, data relationships, and field types
• Module 4: Validate data; create and configure data validation rules using business logic/ Add a service level agreement: urgency, goals, deadlines
• Module 5: Identify the role of data records in applications/ Describe the four phases of a Pega Express Delivery and terminology
• Module 6: Manage application development: user stories, feedback, bugs/ Describe the process and benefits of Directly Capture Objectives (DCO)
• Module 7: Understand when to use automation shapes/ Use the Estimator to scope a Pega Platform project
• Module 8: Pause and resume case processing: wait steps/ Document decisions and actions to confirm the technical architecture
• Module 9: Route assignments to users, work queues/ Calculating fields using decision tables
• Module 10: Capture and present data: fields and views/ Describe the benefits of using Insights
• Module 11: Identify and create calculated values/ Configure and send email correspondence

Expected PEGACPSSA23V1 Exam Topics, as suggested by Pegasystems :

• Module 1: Application Development: This topic covers the creation and structure of enterprise-class applications. It includes understanding rule resolution, circumstancing, and the use of the New Application wizard.
• Module 2: Case Management: The section on case management involves work groups, queues, and organizational structures. It covers parallel case processing, locking strategies, and pre/post-processing for efficient case flow. Service-level agreement configurations are also extended and managed.
• Module 3: Data and Integration: Data validation, keyed data pages, and data exchange are key sub-topics. This topic also includes the management of integration settings and addressing connector errors for seamless data transfer. Exposing applications through web services is also covered.
• Module 4: User Experience: Creating and authenticating Pega Web Mashups is the focus of this brief topic.
• Module 5: Reporting: Reporting involves designing reports with multiple data sources, including associations and joins.
• Module 6: Performance: Performance measurement and system debugging are covered here. This topic also includes reviewing log files to distinguish system and performance events.
• Module 7: Security: Access control methods, case attachment management, and data encryption are explored. This topic ensures data security and access management.
• Module 8: Mobile: This topic differentiates between mobile delivery options and designs applications for mobile use, including certificate sets.