Genesys Certification Dumps & Practice Exams – Pass with Ease

Genesys PC-CIC-Core Exam Dumps

admin_arslan — Sun, 29 Sep 2024 17:16:40 +0000

Status: RETIRED

Exam Name: PureConnect: CIC Core Certification Exam

Exam Code: PC-CIC-Core

Related Certification(s):

Genesys Certified Professional Certifications
Genesys PureConnect Certifications

Certification Provider: Genesys

Number of PC-CIC-Core practice questions in our database: 60

Expected PC-CIC-Core Exam Topics, as suggested by Genesys :

Module 1: Administering the CIC System: Management consultants who attempt the Genesys PureConnect: CIC Core exam learn about handling the PureConnect Application Suite. It assesses the ability to identify components, configure IP phones, ACD routing, and manage templates, licenses, security, and compliance.
Module 2: Configuring Call Flows: This topic of the Genesys PC-CIC-Core focuses on the management consultant’s ability to manage call flows using the Interaction Attendant UI. It includes configuring auto attendant menus, node structures, voice prompts, managing profiles, file storage, schedules, and operations for menus and queues.

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Genesys GE0-807 Exam Dumps

admin_arslan — Sun, 29 Sep 2024 17:15:54 +0000

Exam Name: Genesys Certified Professional 8 – System Consultant, Outbound Voice

Exam Code: GE0-807

Related Certification(s): Genesys Certified Professional Certification

Certification Provider: Genesys

Number of GE0-807 practice questions in our database: 80

Expected GE0-807 Exam Topics, as suggested by Genesys :

Module 1: SIP Server Product Overview / General Architecture/ Overview Of Genesys SIP Solution Components
Module 2: Determine When To Use Network SIP Server (Primarily For Policy Based Load Distribution)
Module 3: Describe Voip Protocols (Signaling Protocols And Media Protocols)/ Describe The Basics Of The SIP Protocol And SDP
Module 4: Describe Overview Of Genesys IP Products And The Role Of The Genesys SIP Server
Module 5: Designing A SIP Server Solution/ Associate An ACD Queue With A Routing Point/ Inbound/Outbound Calls
Module 6: Describe The Key Features And Benefits Of The Genesys SIP Server/ Endpoint Service Monitoring
Module 7: Remote Supervision (Including Support For Multi-Site Supervision)/ Regular And Emergency Call Recording
Module 8: Class Of Service (Including Trunk Capacity Configuration)/ Integrated With A Third Party Softswitch
Module 9: Describe SIP Deployment Considerations/ Software And Hardware Requirements/ Open Standard SIP Architecture
Module 10: Explain Interoperability Conditions/ Remote Server Registration/ Overall Deployment Components
Module 11: Genesys Voice Platform Integration/ SIP Server Scaling And Performance/ HA & Scalability Considerations
Module 12: Run Setup Program For SIP Server Installation/ Verify SIP Server Has Started/ Run Setup Program For Network SIP Server Installation
Module 13: Configure Routing Point For Network SIP Server/ Configure SIP Server Connections/ Unix Virtual IP Configuration And Scripting
Module 14: Microsoft NLB Configuration And Scripting/ Network SIP Server Installation/ SIP To T-Lib Mapping And T-Lib To SIP Mapping
Module 15: Configuring Multi-Site Call Type Tracking/ Configuring Dialing Services/ Configuring Auto-Agent
Module 16: Configuring Genesys Media Server Applications/ Genesys Media Server Deployment/ Genesys Media Server Features
Module 17: Associating An ACD Queue With A Routing Point/ Overview Of Stream Manager/ Registering A Softphone In SIP
Module 18: Describe How And When To Configure Business Call Parameters/ Describe How To Configure After Work Calls
Module 19: Describe When SIP Classifies Call Categories/ Monitoring SIP Server 8 Deployment/ Describe How Emulated Agents Are Used

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Genesys GE0-806 Exam Dumps

admin_arslan — Sun, 29 Sep 2024 17:14:25 +0000

Exam Name: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 – CWFM)

Exam Code: GE0-806

Related Certification(s): Genesys Certified Professional Certification

Certification Provider: Genesys

Number of GE0-806 practice questions in our database: 85

Expected GE0-806 Exam Topics, as suggested by Genesys :

Module 1: Initial WFM Configuration, Using WFM Configuration Utility/ Create, edit and delete Web Preferences, Installing the WFM server
Module 2: Managing Calendar items (modify, approve, decline)/ Configure Activity Statistics
Module 3: Elements of a Workforce Management System/ Change filter settings for the Calendar views
Module 4: Use the Rebuild Schedule wizard/ Split Volume and Staffing for Multi-Site Activity
Module 5: Integration with the CIM Platform/ Use the Commit-Rollback feature
Module 6: Explain the architecture and functionality of the Genesys Workforce Management System/ Create and Configure Business Unit (BU)
Module 7: Installing/uninstalling WFM applications/ Create Workload Forecast for Multi-Site Activity (MSA)
Module 8: Configure Activity Policies/ Web Architecture Overview/ Review Agent Preference options
Module 9: Review and edit Scenario Schedule/ Review Schedule Notifications/ Genesys WFM Interfaces
Module 10: Create Contract Profiles/ Assign Agents to contracts/ Assign Shift to Contracts/ Create Activity Sets/ Setup Activity Policies

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Genesys GE0-803 Exam Dumps

admin_arslan — Sun, 29 Sep 2024 17:13:34 +0000

Exam Name: Genesys System Consultant, Voice Platform

Exam Code: GE0-803 GCP8

Related Certification(s): Genesys Certified Professional Certification

Certification Provider: Genesys

Actual Exam Duration: 80 Minutes

Number of GE0-803 practice questions in our database: 122

Expected GE0-803 Exam Topics, as suggested by Genesys :

Module 1: Describe key considerations when planning a GVP 8 deployment/ GVP architecture and required application dependencies
Module 2: Explain the features and benefits of using a Genesys Voice Platform Solution/ Overview of voice self-service solution deployments
Module 3: Configure Windows settings on each GVP hostoAssign GVP host names and IP/ Genesys Voice Platform version 8Product Overview
Module 4: Framework 8 and GVP InterfacesoGenesys SIP Server as a media interface/ Create Application ObjectsoConfigure dedicated SIP ports in Genesys Administrator
Module 5: Explain how Genesys Management Framework and the CIM Platform handle interactions for GVP 8/ GVP components that are integrated with third-party products
Module 6: Explain MetadataoDefine how to integrate GVP with a network management system through SNMP/ Configure the GVP components for a new install
Module 7: Describe the Genesys Voice Platform Solution/ Overview of Genesys Voice Platform Architecture
Module 8: Using GVP 8 with Framework 8oIdentify the GVP prerequisites/ Genesys Management Framework 8, CIM Platform and GVP 8
Module 9: Identify the recommended steps needed to prepare the environment before installing GVP 8/ Describe the GVP 8 components and functions
Module 10: Demonstrate the understanding of how to prepare the environment for a new GVP 8 installation/ Describe GVP 8 hardware and software requirements

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Genesys GCX-SCR Exam Dumps

admin_arslan — Sun, 29 Sep 2024 17:12:51 +0000

Exam Name: Genesys Cloud CX: Scripting Certification

Exam Code: GCX-SCR

Related Certification(s): Genesys Cloud CX Certifications

Certification Provider: Genesys

Number of GCX-SCR practice questions in our database: 60

Expected GCX-SCR Exam Topics, as suggested by Genesys :

Module 1: Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Module 2: Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Module 3: Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Module 4: Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Module 5: Actions in Scripts: This section of the exam covers candidates’ skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.

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Genesys GCX-ARC Exam Dumps

admin_arslan — Sun, 29 Sep 2024 17:10:52 +0000

Exam Name: Genesys Cloud CX: Architect Certification Exam

Exam Code: GCX-ARC

Related Certification(s):

Genesys Certified Professional Certifications
Genesys Cloud CX Certifications

Certification Provider: Genesys

Number of GCX-ARC practice questions in our database: 60

Expected GCX-ARC Exam Topics, as suggested by Genesys :

Module 1: Introduction to Genesys Cloud Architect: For Genesys Cloud Architects and IVR Designers, this section of the exam covers the foundational concepts of Genesys Cloud Architect. It delves into the concept of an Interactive Voice Response (IVR) system and explores the features of Architect.
Module 2: Admin Interface: For Genesys Cloud Administrators and System Configurators, this section focuses on the administrative aspects of Architect. It explains the usage of the task and state editor and covers the configuration of default flow settings. Candidates will learn how to set default action settings and event-handling behavior.
Module 3: Variables and Prompts: For IVR Developers and Flow Designers, this part of the exam dives into the technical aspects of working with variables and prompts in Architect. It explains the built-in variables of an Architect and demonstrates how to create expressions. The section also covers the concept and usage of prompts in detail. Scheduling in Genesys Cloud: For Workforce Managers and Operations Planners, this section covers the scheduling capabilities within Genesys Cloud. It guides candidates through the process of creating a schedule and configuring its recurrence settings. The section explains the concept of schedule-based routing and its implications for contact center operations.
Module 4: Flow Configurations: For Contact Center Architects and Solution Designers, this domain of the exam covers advanced flow configurations in Genesys Cloud. It starts with defining routing strategies and then moves on to using inbound flows to create routing paths for incoming calls. The section covers the configuration of Salesforce data actions integration, explaining how to connect Genesys Cloud with external CRM systems.

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Genesys GCP-GCX Exam Dumps

admin_arslan — Sun, 29 Sep 2024 17:09:58 +0000

Exam Name: Genesys Cloud CX Certified Professional – Consolidated

Exam Code: GCP-GCX

Related Certification(s): Genesys Certified Professional Certification

Certification Provider: Genesys

Number of GCP-GCX practice questions in our database: 135

Expected GCP-GCX Exam Topics, as suggested by Genesys :

Module 1: Genesys Cloud CX Architecture: This section of the exam covers the various components of Genesys Cloud CX including the Genesys Cloud platform. Moreover, it covers Interaction Router and their functioning. The purpose is to test candidates for their knowledge of such components when they are integrated to offer a smooth customer experience.
Module 2: Genesys Cloud CX Administration: In this domain, the focus is on building and overseeing users, setting up queues and routing, and configuring integration with other systems.
Module 3: Genesys Cloud CX Development: In this section, the focus is on the creation of custom applications and how they are integrated using this Cloud API.
Module 4: Genesys Cloud CX Reporting and Analytics: In this domain, the utilization of Cloud reporting tools is discussed to monitor and explore various customer interactions.

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Genesys GCP-GC-REP Exam Dumps

admin_arslan — Sun, 29 Sep 2024 17:09:05 +0000

Exam Name: Genesys Cloud Certified Professional – Reporting and Analytics

Exam Code: GCP-GC-REP

Related Certification(s): Genesys Certified Professional Certification

Certification Provider: Genesys

Actual Exam Duration: 120 Minutes

Number of GCP-GC-REP practice questions in our database: 35

Expected GCP-GC-REP Exam Topics, as suggested by Genesys :

Module 1: Managing Your Team Through Presence and Status/ Quality Administrator Dashboard
Module 2: Dialer Campaign Success Results by Interval report/ Working with Reports and Troubleshooting
Module 3: Dialer Campaign Success Results by Day report/ Introduction to Reporting and Analytics
Module 4: Agent Performance Views and Interaction Views/ Report Examples and History
Module 5: Quality Evaluator Dashboard/ Dialer Campaign Detailed Attempt History report
Module 6: Queues Performance Summary/ Skills Performance View
Module 7: Troubleshooting Reports/ Genesys Cloud Reports/ Interaction Details Report
Module 8: Supervisor app for iOS/ Analytics Overview/ User Status Detail Report
Module 9: Contact Center Dashboard/ Outbound Reports,Queue Reports, Agent Reports
Module 10: Edit, Copy and Delete a Report/ Campaigns Dashboard/ Dashboard Overview/ Available Dashboards

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Genesys GCP-GC-IMP Exam Dumps

admin_arslan — Sun, 29 Sep 2024 17:08:24 +0000

Status: RETIRED

Exam Name: Genesys Cloud Certified Professional – Implementation

Exam Code: GCP-GC-IMP

Related Certification(s): Genesys Certified Professional Certification

Certification Provider: Genesys

Number of GCP-GC-IMP practice questions in our database: 50

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Genesys GCP-GC-ADM Exam Dumps

admin_arslan — Sun, 29 Sep 2024 17:07:42 +0000

Exam Name: Genesys Cloud Certified Professional – Contact Center Admin

Exam Code: GCP-GC-ADM

Related Certification(s): Genesys Certified Professional Certification

Certification Provider: Genesys

Number of GCP-GC-ADM practice questions in our database: 60

Expected GCP-GC-ADM Exam Topics, as suggested by Genesys :

Module 1: Configure ACD Skills and Language Skills/ List the main types of reports and describe their use
Module 2: Basic overview of the Genesys Cloud Platform and Administration/ List the three levels of Contact Center licensing
Module 3: Describe the function and purpose of the Genesys Cloud data actions Integration/ Purpose and capabilities of Genesys Cloud Architect
Module 4: Configure Automatic Call Distribution to optimize customer service/ Explain interaction flow and queue design
Module 5: Configure and test an Outbound Power Dialing campaign/ List the features of Genesys Cloud Contact Center
Module 6: Quality Evaluator and Quality Administrator dashboards/ Evaluation and routing combination
Module 7: Configure and run an Interaction Details report/ Describe how to create and edit System and User Prompts
Module 8: Workforce Management in a Genesys Cloud contact center/ Activate and deactivate agents on queues
Module 9: Quality Management in a Genesys Cloud contact center/ Overview of Genesys Cloud Collaborate
Module 10: Describe Scripts and basic script functionality/ Describe how to enable call recording on a Trunk
Module 11: List the main Dynamic Views and describe their use/ Genesys Cloud Data Actions Integration Configure ACD email in Admin settings/ Create and publish an Evaluation form
Module 12: Describe the Outbound Dialing modes/ Scripting in a Genesys Cloud contact center

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