Q1. Cloud Kicks (CK) is launching a new online store and wants to get a better understanding of its market wants and needs to create compelling customer experience. CK's strategy designer recommends utilizing the Jobs to Be Gone framework. What are the core principles of the Jobs to Be Gone framework?
A.Customer-centric, Effective Communication, Organizational Strategy, Success Criteria
B. Customer-centric, Values driven, Flexible, Revenue focused
C. Customer-centric, Solution Agnostic, Stabile Over Time, Measurable Outcomes
Correct Answer: C
Q2. In listening to its customer and influencers Cloud Kicks (CK) identifies a design opportunity to create a more sustainable sneaker Which additional topics should CK consider before framing the design challenge as a How Might We question?
A.Shareholder priorities and design team capabilities
B. Potential market sire and supply chain costs
C. Business drivers and signals of success
Correct Answer: B
Q3. Cloud Kick's sales representatives are complaining about lack of flexibility when they need to create complex quotes and configure product solutions What should the Strategy Designer recommend to streamline their sales cycle?
A.Implement Revenue Cloud
B. Create a custom sales cycle that maps exactly to their needs
C. Suggest to simplify the complex sales cycle to make it fit the standard setup
Correct Answer: A
Q4. An insurance company has a calc banding process that involves multiple team members, different departments, and many disparate systems Which Salesforce automation tool should a strategy designer recommend to improve business process efficiency?
A.Financial
B. MuleSoft
C. Services Cloud
Correct Answer: B
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