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SAP C_C4H51_2405 Exam Questions

SAP C_C4H51_2405 Exam Questions

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Description

Exam Name: SAP Certified Associate – Implementation Consultant – SAP Service Cloud
Exam Code: C_C4H51_2405
Related Certification(s):

  • SAP Certified Associate Certifications
  • SAP Implementation Consultant – SAP Service Cloud Certifications
Certification Provider: SAP
Actual Exam Duration: 180 Minutes
Number of C_C4H51_2405 practice questions in our database: 
Expected C_C4H51_2405 Exam Topics, as suggested by SAP :

  • Module 1: Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
  • Module 2: Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
  • Module 3: User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
  • Module 4: Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
  • Module 5: Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories. Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
  • Module 6: Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
  • Module 7: Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
  • Module 8: Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.

Q1. Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

A.Service category

B. Employee

C. Account

D. Organization

E. Territory

Correct Answer: B, D, E

Q2. You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

A.Notifications

B. Case routing

C. SLA

D. Service categories

Correct Answer: B

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