Description

Exam Name: Advanced Field Service Accredited Professional Exam

Exam Code: Advanced Field Service Accredited Professional (AP-209)

Related Certification(s): Salesforce Accredited Professional Exams Certification

Certification Provider: Salesforce

Actual Exam Duration: 75 Minutes

Number of Advanced Field Service Accredited Professional Exam questions in our database: 250 

Expected Advanced Field Service Accredited Professional Exam Topics, as suggested by Salesforce :

Module 1: Implementation Strategies and Design: This topic covers planning, requirement gathering, design, build, testing, and documentation for successful consulting engagements. It also includes choosing deployment strategies and addressing licensing needs.

Module 2: Resource Management: This module focuses on managing resource availability, types, and scheduling for efficiency. Candidates must also demonstrate Service Territory Management to ensure optimal workload distribution.

Module 3: Foundation: This topic evaluates the ability to analyze complex work, build maintenance plans, and optimize service models. Customizing the Dispatcher Console to improve dispatcher experience is also required.

Module 4: Mobile: This module measures knowledge of Field Service Mobile features, including offline capabilities, app extensions, and technician management. Communication between dispatcher, tech, and customer is also emphasized.

Module 5: Assets: This topic focuses on asset architecture and lifecycle management. Candidates must analyze how to manage assets effectively to support service operations and customer satisfaction.

Module 6: Optimization: This module highlights the use of service objectives, global optimization, and troubleshooting. It also covers improving optimization quality to enhance scheduling efficiency and resource utilization.