Q1. Which scenario requires you to make updates in Dev Studio?
A.A task is reassigned when it reaches a service-level agreement goal.
B. An email correspondence is added to the case type.
C. A customer representative can approve or reject a claim.
D. A new confirmation view displays a read-only text property.
Correct Answer: A
Q2. Which requirement is fulfilled by configuration a field value?
A.Service agents are able to enter feedback in multiple languages.
B. A global hotel chain application can display current amenties in 23 languages.
C. Customers can add an unlimited number of items to an online shopping card.
D. A government official can enter comments that require location.
Correct Answer: B, D
Q3. Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent. * The customer service agent may request additional information from the customer. * The merchant is notified and given 15 days to dispute the fraud claim. * If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted totheiraccount. How do you name the step where the agent investigates the claim for fraud?
A.Investigate Claim
B. Claim Investigation
C. Fraud Claim
D. Investigate Fraud
Correct Answer: D
Q4. When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process. What task do you perform to implement this requirement?
A.Add an Approve/Reject step to test the card type.
B. Add a card type true/false field to a user view.
C. Add a custom condition to start the process by testing the card type.
D. Add a validation condition to the card type for continued processing.
Correct Answer: C
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