Q1. The development, your team creates a spreadsheet with work items to populate the backlog. ...you populate the backlog directly from the spreadsheet?
A.Import stories
B. Create bugs
C. Create feedback
D. Create stones
Correct Answer: A
Q2. You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days. To meet this requirement, you need to set the___________in the service level to 3 days.
A.goal
B. deadline
C. passed deadline
D. urgency
Correct Answer: B
Q3. Life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be signed to offices based on the policy owner's residential address. Which routing approach supports this requirement?
A.Route the assignment to a specific underwriter based on business logic.
B. Route the assignment to the correct work queue by using an authority matrix.
C. Route the assignment to the correct work queue by using a reporting structure.
D. Route the assignment to the correct work queue based on business logic.
Correct Answer: D
Q4. You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. What does the assignment urgency impact the deadline and passed deadline intervals?
A.Urgency value remains at 100, but other service level processing continues.
B. Service level processing is halted until the assignment is completed.
C. The user is notified that the maximum urgency has been reached.
D. Urgency value continues to increment as configured.
Correct Answer: A
Q5. Managers want to create an environment in which peers exchange ideas about initiatives to retain employees, Select the collaboration tool that best suites this type of communication.
A.Insights
B. Dashboards
C. Pulse
D. Spaces
Correct Answer: D
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