Expected HP2-I73 Exam Topics, as suggested by HP :

• Module 1: Consultative Sales: This domain focuses on the ability to act as a trusted advisor to customers, offering tailored solutions that meet their unique needs. It involves understanding customer pain points, asking probing questions, and presenting HP’s retail and hospitality solutions effectively.
• Module 2: Consultative Selling: Here, the exam delves into the consultative selling process, which involves understanding customer challenges and goals, and then proposing HP solutions that align with their specific requirements. It covers identifying customer needs, presenting value propositions, and tailoring demonstrations to showcase relevant features and benefits.
• Module 3: Hospitality Industry: The Hospitality Industry domain is designed for hospitality professionals, covering industry-specific knowledge and challenges. It focuses on understanding the unique needs of hospitality businesses, such as hotels, restaurants, and travel companies, and how HP’s solutions can enhance their operations and guest experiences.
• Module 4: Overcoming Objections: In this section, the exam addresses the common objections that sales consultants may encounter during the sales process and strategies to handle them effectively. It involves understanding the underlying concerns, providing reassurances, and presenting compelling arguments to move the sale forward.
• Module 5: Retail And Hospitality Solutions: Here, the exam covers the specific solutions offered by HP for the retail and hospitality industries. This includes understanding the features, benefits, and value propositions of HP’s hardware, software, and services tailored for these industries, such as point-of-sale systems, mobile solutions, and guest experience enhancements.
• Module 6: Retail Experience: The Retail Experience domain focuses on enhancing the in-store experience for customers in the retail industry. It covers understanding customer behavior, utilizing data analytics, and leveraging technology to create engaging and personalized shopping experiences, such as interactive displays, mobile integrations, and omnichannel strategies.
• Module 7: Retail Operations: This section is designed for retail managers and sales consultants, covering the back-end operations of a retail business. It includes understanding inventory management, supply chain optimization, loss prevention, and how HP’s solutions can streamline these processes through technology integrations and data-driven insights.
• Module 8: Retail Sales: Lastly, the retail Sales domain focuses on selling in a retail environment. It covers understanding customer buying behaviors, building rapport, upselling and cross-selling techniques, and utilizing HP’s retail solutions to enhance the sales process and drive revenue.