Description
Exam Name: Genesys Cloud CX Certified Professional – Consolidated
Exam Code: GCP-GCX
Related Certification(s): Genesys Certified Professional Certification
Certification Provider: Genesys
Number of GCP-GCX practice questions in our database: 135
Expected GCP-GCX Exam Topics, as suggested by Genesys :
- Module 1: Genesys Cloud CX Architecture: This section of the exam covers the various components of Genesys Cloud CX including the Genesys Cloud platform. Moreover, it covers Interaction Router and their functioning. The purpose is to test candidates for their knowledge of such components when they are integrated to offer a smooth customer experience.
- Module 2: Genesys Cloud CX Administration: In this domain, the focus is on building and overseeing users, setting up queues and routing, and configuring integration with other systems.
- Module 3: Genesys Cloud CX Development: In this section, the focus is on the creation of custom applications and how they are integrated using this Cloud API.
- Module 4: Genesys Cloud CX Reporting and Analytics: In this domain, the utilization of Cloud reporting tools is discussed to monitor and explore various customer interactions.
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