Q1. What will happen if too many reports run at the same time?
A.Reports run successfully
B. Reports will fail to run
C. Partial Reports will run
Correct Answer: B
Q2. Select the available templates for adding widgets to a performance dashboard. (Choose four.)
A.Agent Status
B. Grid
C. Text
D. Metric
E. Interaction
F. Chart
Correct Answer: A, B, D, F
Q3. While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?
A.Yes
B. No
Correct Answer: A
Q4. Which report calculates a Monthly Service Level?
A.Queue Metrics Report
B. Queue Wrap-up Summary Report
C. Queue Metrics Summary Report
D. Queue Metrics Interval Report
Correct Answer: C
$ 39
Reviews
There are no reviews yet.