Description
Exam Name: Genesys Cloud Certified Professional – Reporting and Analytics
Exam Code: GCP-GC-REP
Related Certification(s): Genesys Certified Professional Certification
Certification Provider: Genesys
Actual Exam Duration: 120 Minutes
Number of GCP-GC-REP practice questions in our database: 35
Expected GCP-GC-REP Exam Topics, as suggested by Genesys :
- Module 1: Managing Your Team Through Presence and Status/ Quality Administrator Dashboard
- Module 2: Dialer Campaign Success Results by Interval report/ Working with Reports and Troubleshooting
- Module 3: Dialer Campaign Success Results by Day report/ Introduction to Reporting and Analytics
- Module 4: Agent Performance Views and Interaction Views/ Report Examples and History
- Module 5: Quality Evaluator Dashboard/ Dialer Campaign Detailed Attempt History report
- Module 6: Queues Performance Summary/ Skills Performance View
- Module 7: Troubleshooting Reports/ Genesys Cloud Reports/ Interaction Details Report
- Module 8: Supervisor app for iOS/ Analytics Overview/ User Status Detail Report
- Module 9: Contact Center Dashboard/ Outbound Reports,Queue Reports, Agent Reports
- Module 10: Edit, Copy and Delete a Report/ Campaigns Dashboard/ Dashboard Overview/ Available Dashboards
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