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Genesys GCP-GC-REP Exam Dumps

Genesys GCP-GC-REP Exam Dumps

Certification Exams

Number Of Questions

35

$ 39

Downloadable PDF versions

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Description

Exam Name: Genesys Cloud Certified Professional – Reporting and Analytics
Exam Code: GCP-GC-REP
Related Certification(s): Genesys Certified Professional Certification
Certification Provider: Genesys
Actual Exam Duration: 120 Minutes
Number of GCP-GC-REP practice questions in our database: 35 
Expected GCP-GC-REP Exam Topics, as suggested by Genesys :

  • Module 1: Managing Your Team Through Presence and Status/ Quality Administrator Dashboard
  • Module 2: Dialer Campaign Success Results by Interval report/ Working with Reports and Troubleshooting
  • Module 3: Dialer Campaign Success Results by Day report/ Introduction to Reporting and Analytics
  • Module 4: Agent Performance Views and Interaction Views/ Report Examples and History
  • Module 5: Quality Evaluator Dashboard/ Dialer Campaign Detailed Attempt History report
  • Module 6: Queues Performance Summary/ Skills Performance View
  • Module 7: Troubleshooting Reports/ Genesys Cloud Reports/ Interaction Details Report
  • Module 8: Supervisor app for iOS/ Analytics Overview/ User Status Detail Report
  • Module 9: Contact Center Dashboard/ Outbound Reports,Queue Reports, Agent Reports
  • Module 10: Edit, Copy and Delete a Report/ Campaigns Dashboard/ Dashboard Overview/ Available Dashboards

Description

Exam Name: Genesys Cloud Certified Professional – Reporting and Analytics
Exam Code: GCP-GC-REP
Related Certification(s): Genesys Certified Professional Certification
Certification Provider: Genesys
Actual Exam Duration: 120 Minutes
Number of GCP-GC-REP practice questions in our database: 35 
Expected GCP-GC-REP Exam Topics, as suggested by Genesys :

  • Module 1: Managing Your Team Through Presence and Status/ Quality Administrator Dashboard
  • Module 2: Dialer Campaign Success Results by Interval report/ Working with Reports and Troubleshooting
  • Module 3: Dialer Campaign Success Results by Day report/ Introduction to Reporting and Analytics
  • Module 4: Agent Performance Views and Interaction Views/ Report Examples and History
  • Module 5: Quality Evaluator Dashboard/ Dialer Campaign Detailed Attempt History report
  • Module 6: Queues Performance Summary/ Skills Performance View
  • Module 7: Troubleshooting Reports/ Genesys Cloud Reports/ Interaction Details Report
  • Module 8: Supervisor app for iOS/ Analytics Overview/ User Status Detail Report
  • Module 9: Contact Center Dashboard/ Outbound Reports,Queue Reports, Agent Reports
  • Module 10: Edit, Copy and Delete a Report/ Campaigns Dashboard/ Dashboard Overview/ Available Dashboards

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Q1. What will happen if too many reports run at the same time?

A.Reports run successfully

B. Reports will fail to run

C. Partial Reports will run

Correct Answer: B

Q2. Select the available templates for adding widgets to a performance dashboard. (Choose four.)

A.Agent Status

B. Grid

C. Text

D. Metric

E. Interaction

F. Chart

Correct Answer: A, B, D, F

Q3. While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

A.Yes

B. No

Correct Answer: A

Q4. Which report calculates a Monthly Service Level?

A.Queue Metrics Report

B. Queue Wrap-up Summary Report

C. Queue Metrics Summary Report

D. Queue Metrics Interval Report

Correct Answer: C

$ 39

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