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Genesys GCP-GC-REP Exam Dumps

Certification Exams

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Number Of Questions

35

$ 39

Description

Exam Name: Genesys Cloud Certified Professional – Reporting and Analytics
Exam Code: GCP-GC-REP
Related Certification(s): Genesys Certified Professional Certification
Certification Provider: Genesys
Actual Exam Duration: 120 Minutes
Number of GCP-GC-REP practice questions in our database: 35 
Expected GCP-GC-REP Exam Topics, as suggested by Genesys :

  • Module 1: Managing Your Team Through Presence and Status/ Quality Administrator Dashboard
  • Module 2: Dialer Campaign Success Results by Interval report/ Working with Reports and Troubleshooting
  • Module 3: Dialer Campaign Success Results by Day report/ Introduction to Reporting and Analytics
  • Module 4: Agent Performance Views and Interaction Views/ Report Examples and History
  • Module 5: Quality Evaluator Dashboard/ Dialer Campaign Detailed Attempt History report
  • Module 6: Queues Performance Summary/ Skills Performance View
  • Module 7: Troubleshooting Reports/ Genesys Cloud Reports/ Interaction Details Report
  • Module 8: Supervisor app for iOS/ Analytics Overview/ User Status Detail Report
  • Module 9: Contact Center Dashboard/ Outbound Reports,Queue Reports, Agent Reports
  • Module 10: Edit, Copy and Delete a Report/ Campaigns Dashboard/ Dashboard Overview/ Available Dashboards

Q1. What will happen if too many reports run at the same time?

A.Reports run successfully

B. Reports will fail to run

C. Partial Reports will run

Correct Answer: B

Q2. Select the available templates for adding widgets to a performance dashboard. (Choose four.)

A.Agent Status

B. Grid

C. Text

D. Metric

E. Interaction

F. Chart

Correct Answer: A, B, D, F

Q3. While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

A.Yes

B. No

Correct Answer: A

Q4. Which report calculates a Monthly Service Level?

A.Queue Metrics Report

B. Queue Wrap-up Summary Report

C. Queue Metrics Summary Report

D. Queue Metrics Interval Report

Correct Answer: C

$ 39

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