Q1. What is the primary aim of cloud technology adoption within an organization?
A.To enhance internal communication
B. To increase infrastructure quality
C. To accelerate infrastructure service provisioning
D. To reduce operating risks
Correct Answer: D
Q2. What distinguishes VeriSM from traditional IT service management approaches?
A.VeriSM is solely focused on IT service management.
B. VeriSM considers all organizational capabilities and their interactions.
C. VeriSM primarily focuses on corporate IT aspects.
D. VeriSM offers predefined practices for specific organizational contexts.
Correct Answer: B
Q3. Why is the "Shadow Behavior" concept relevant in service management?
A.It emphasizes the importance of hierarchical leadership.
B. It promotes transparency in service delivery.
C. It warns against implementing solutions without proper approval.
D. It encourages constant monitoring of IT services.
Correct Answer: C
Q4. What distinguishes VeriSM from traditional IT service management approaches?
A.VeriSM is solely focused on IT service management.
B. VeriSM considers all organizational capabilities and their interactions.
C. VeriSM primarily focuses on corporate IT aspects.
D. VeriSM offers predefined practices for specific organizational contexts.
Correct Answer: B
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