Q1. What is a characteristic of the layers in a SIAM ecosystem?
A.The service integrator is independent from the retained capabilities, even if it is internally sourced.
B. The service integrator layer cannot be provided by the customer organization.
C. The service providers cannot be part of the customer organization.
D. The service provider layer is where end-to-end service governance, assurance and coordination is performed.
Correct Answer: A
Q2. Within SIAM, what does not support effective management of cross-functional teams?
A.clear goals and objectives
B. knowledge, data and information
C. roles and responsibilities
D. world class toolset
Correct Answer: D
Q3. What is the objective of the Implement stage of the SIAM roadmap?
A.complete the design of the SIAM model, including the services that are in scope
B. define the strategy and outline the model for SIAM and the services in scope
C. manage day to day service delivery, processes, teams and tools
D. manage the transition of the previous ecosystem from the current state to the desired state
Correct Answer: D
Q4. When an incident occurs, what approach should a service provider adopt in order to overcome the challenges of cross-functional teams?
A.argue first, fix later
B. fix first, argue later
C. Ishikawa approach
D. Root-cause analysis
Correct Answer: B
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