Q1. In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?
A.The Contact Center Manager Server database
B. The Contact Center Manager Administration database
C. The Communication Control Toolkit database
D. The Contact Center Multimedia database
Correct Answer: D
Q2. Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?
A.one-X Agent
B. Avaya Communicator
C. Avaya Agent Desktop
D. Agent Desktop Display
Correct Answer: B
Q3. In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?
A.The Contact Center Manager Server database
B. The Contact Center Manager Administration database
C. The Communication Control Toolkit database
D. The Contact Center Multimedia database
Correct Answer: D
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