Q1. Which advantage relates to using a Persona to understand a stakeholder group?
A.Allow checking of proposed solutions against this Persona to ensure solutions provide what is needed
B. Enable a better understanding of the level of influence this stakeholder group has in the organization
C. Allow tracking of how the members of this stakeholder group performance against their objectives
D. Facilities more creative and innovative thinking amongst members of this stakeholder group
Correct Answer: A
Q2. According to Morgan, what metaphor describes an organization where formal management of change is impossible?
A.Flux and transformation
B. Machines
C. Political systems
D. Brains
Correct Answer: A
Q3. Which advantage relates to using a Persona to understand a stakeholder group?
A.Allow checking of proposed solutions against this Persona to ensure solutions provide what is needed
B. Enable a better understanding of the level of influence this stakeholder group has in the organization
C. Allow tracking of how the members of this stakeholder group performance against their objectives
D. Facilities more creative and innovative thinking amongst members of this stakeholder group
Correct Answer: A
Q4. According to Schein, which approach would decrease learning anxiety?
A.Reminding the stakeholders of all the times they have failed to change
B. Encourage staff to try new things
C. Penalising staff who make mistakes
D. Creating a sense that the organization might fail if the change is NOT made.
Correct Answer: B
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