Description
Related Certification(s):
- SAP Certified Application Associate Certifications
- SAP Field Service Management 2005 Certifications
Expected C_C4H520_02 Exam Topics, as suggested by SAP :
- Module 1: Explain the entire end to end execution steps starting from consumer self-service/ Mobile SAP Field Service Management application
- Module 2: Describe how SAP Fiend Service Management fits into SAP Service Cloud/ Explain the features of mobile Field Service Management application
- Module 3: Know the advantages of using business rules/ Explain the features of Smartforms module and locate /create templates
- Module 4: Know the basic features of administartion modules and where to access company settings/ Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes
- Module 5: Outline the features of Workforce Managment and know how to create and assign a service call/ Execute and close a service call
- Module 6: Explain all the components of Master Data Managment/ Master Data Management/ Business rules and permission settings
- Module 7: Administration: Permissions and Configurations/ Smartforms/ Workforce management/ Analytics and Reports
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