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Salesforce FSL-201 Exam Questions

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Description

Exam Name: Implement Salesforce Field Service
Exam Code: FSL-201
Related Certification(s):

  • Salesforce Consultant Certifications
  • Salesforce Field Service Consultant Certifications
Certification Provider: Salesforce
Number of FSL-201 practice questions in our database: 163 (updated: Jan. 15, 2025)
Expected FSL-201 Exam Topics, as suggested by Salesforce :

  • Module 1: Describe Geocoding and Data Integration Rules Within Field Service/ Test Your Knowledge with Field Service Review Questions
  • Module 2: Describe the Framework for a Field Service Project Team/ Explore the Capabilities of the Dispatcher Console
  • Module 3: Explain the Business Reason Why AW Computing Has Purchased FSL/ Complete Reporting and Mobile Exercises
  • Module 4: Explain the Main Components, Capabilities, and Data Model of FSL/ Describe What Connected Field Service Looks Like
  • Module 5: Identify the Key Tasks Performed by Each Field Service Role/ Identify the Features Within the Field Service Settings Tab
  • Module 6: Describe the Service Appointment Lifecycle and Related Status Transitions/ Reference Your Action Items for the Course
  • Module 7: Ask the Essential Questions Before Setting up Field Service/ Discuss How Work Orders Behave and Interact with Other Objects
  • Module 8: Describe the Field Service Location and Product Data Flow/ Define the Difference Between the Service Appointment and Work Order
  • Module 9: Explain the Business Flow of a Case to Work Order to Service Appointment/ Identify Scheduling Policies Included in Field Service
  • Module 10: Describe the Schedule Optimization Model/ Field Service Definitions and Video/ Recognize the Importance of Required Skills
  • Module 11: Complete All Exercises Related to Field Service Scheduling and Policies/ Explain Capacity with Contractors and How to Give Contractors First Preference

Description

Exam Name: Implement Salesforce Field Service
Exam Code: FSL-201
Related Certification(s):

  • Salesforce Consultant Certifications
  • Salesforce Field Service Consultant Certifications
Certification Provider: Salesforce
Number of FSL-201 practice questions in our database: 163 (updated: Jan. 15, 2025)
Expected FSL-201 Exam Topics, as suggested by Salesforce :

  • Module 1: Describe Geocoding and Data Integration Rules Within Field Service/ Test Your Knowledge with Field Service Review Questions
  • Module 2: Describe the Framework for a Field Service Project Team/ Explore the Capabilities of the Dispatcher Console
  • Module 3: Explain the Business Reason Why AW Computing Has Purchased FSL/ Complete Reporting and Mobile Exercises
  • Module 4: Explain the Main Components, Capabilities, and Data Model of FSL/ Describe What Connected Field Service Looks Like
  • Module 5: Identify the Key Tasks Performed by Each Field Service Role/ Identify the Features Within the Field Service Settings Tab
  • Module 6: Describe the Service Appointment Lifecycle and Related Status Transitions/ Reference Your Action Items for the Course
  • Module 7: Ask the Essential Questions Before Setting up Field Service/ Discuss How Work Orders Behave and Interact with Other Objects
  • Module 8: Describe the Field Service Location and Product Data Flow/ Define the Difference Between the Service Appointment and Work Order
  • Module 9: Explain the Business Flow of a Case to Work Order to Service Appointment/ Identify Scheduling Policies Included in Field Service
  • Module 10: Describe the Schedule Optimization Model/ Field Service Definitions and Video/ Recognize the Importance of Required Skills
  • Module 11: Complete All Exercises Related to Field Service Scheduling and Policies/ Explain Capacity with Contractors and How to Give Contractors First Preference

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Q1. Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?

A.Work Orders to Assets

B. Work Orders to Products

C. Products to Accounts

D. Assets to Products

Correct Answer: A

Q2. Which three factors should a Consultant consider when configuring routing? Choose 3 answers

A.Configure Schedule Policy by modifying Work Rules and Service Objectives.

B. Configure the Resource Availability Work Rule to calculate travel at the expense of the resource and breaks.

C. Default Travel Speed is used only if a different travel speed is null on the resource.

D. A straight line is used to compute the shortest distance between two locations if Street Level Routing is enabled.

E. Set Auto Schedule to True upon creation of the Service Appointment.

Correct Answer: A, B, C

Q3. Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible. What should the consultant recommend to meet this requirement?

A.Designate a Skill-based resource to the Work Order.

B. Assign a Preferred status Resource Preference to the Account.

C. Configure an account preference on the Service Resource record.

D. Include the Required Resource work type in Scheduling Policies.

Correct Answer: B

Q4. Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates. What should a Consultant include when creating a Work Order?

A.Products Required and Estimated Duration

B. Products Required and Skill Requirements

C. Skill Requirements and Products Consumed

D. Estimated Duration and Sen/ice Level Agreement

Correct Answer: B

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