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Salesforce CRT-251 Exam Questions

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Description

Exam Name: Prepare for your Sales Cloud Consultant Certification Exam
Exam Code: CRT-251
Related Certification(s): Salesforce Sales Cloud Consultant Certification
Certification Provider: Salesforce
Number of CRT-251 practice questions in our database: 186 (updated: Jan. 09, 2025)
Expected CRT-251 Exam Topics, as suggested by Salesforce :

  • Module 1: Introduction and Overview: This section of the exam measures the skills of Salesforce Cloud Consultants and covers the foundational aspects of Salesforce implementation. It includes conducting introductions, reviewing exam objectives, and following the Sales Cloud Fast Path. Candidates will discuss implementation strategies and understand the value of business analysis in the Salesforce ecosystem. A key skill measured is the ability to align Salesforce implementation with business objectives.
  • Module 2: Account and Contact Management: This domain assesses the competencies of Salesforce Account Managers and focuses on the core elements of customer relationship management in Salesforce. It covers the description of accounts and contacts, the definition of enterprise territory management, and the determination of account access.
  • Module 3: Campaign and Lead Management: Sales Cloud Consultants are the target audience for this section, which examines campaign influence, the campaign lifecycle, and lead conversion processes. It also covers assessing lead data quality and reporting on leads.
  • Module 4: Opportunity Management: This domain evaluates the proficiency of Salesforce Consultants in managing sales opportunities within Salesforce. It includes following custom paths, planning product schedules, and organizing products, price books, and quotes.
  • Module 5: Forecasting: In this section, Sales Analysts are the focus and it covers generating collaborative forecasts and conducting historical trend reporting. It also includes building custom report types, designing reporting snapshots, and analyzing project success.
  • Module 6: Sales Productivity: This domain assesses the skills of Salesforce Account managers in leveraging Salesforce features to enhance productivity. It covers integration with Outlook and Gmail, navigation of the Lightning Sales Console, and familiarity with Salesforce Mobile.
  • Module 7: Integration and Data Management: This section measures the competencies of Salesforce Administrators in managing data and integrations within the platform. It covers data migration steps and tools, handling large data volumes, and determining integration options. Candidates will also be assessed on their ability to capture external IDs, harness skinny tables, and improve report performance.

Description

Exam Name: Prepare for your Sales Cloud Consultant Certification Exam
Exam Code: CRT-251
Related Certification(s): Salesforce Sales Cloud Consultant Certification
Certification Provider: Salesforce
Number of CRT-251 practice questions in our database: 186 (updated: Jan. 09, 2025)
Expected CRT-251 Exam Topics, as suggested by Salesforce :

  • Module 1: Introduction and Overview: This section of the exam measures the skills of Salesforce Cloud Consultants and covers the foundational aspects of Salesforce implementation. It includes conducting introductions, reviewing exam objectives, and following the Sales Cloud Fast Path. Candidates will discuss implementation strategies and understand the value of business analysis in the Salesforce ecosystem. A key skill measured is the ability to align Salesforce implementation with business objectives.
  • Module 2: Account and Contact Management: This domain assesses the competencies of Salesforce Account Managers and focuses on the core elements of customer relationship management in Salesforce. It covers the description of accounts and contacts, the definition of enterprise territory management, and the determination of account access.
  • Module 3: Campaign and Lead Management: Sales Cloud Consultants are the target audience for this section, which examines campaign influence, the campaign lifecycle, and lead conversion processes. It also covers assessing lead data quality and reporting on leads.
  • Module 4: Opportunity Management: This domain evaluates the proficiency of Salesforce Consultants in managing sales opportunities within Salesforce. It includes following custom paths, planning product schedules, and organizing products, price books, and quotes.
  • Module 5: Forecasting: In this section, Sales Analysts are the focus and it covers generating collaborative forecasts and conducting historical trend reporting. It also includes building custom report types, designing reporting snapshots, and analyzing project success.
  • Module 6: Sales Productivity: This domain assesses the skills of Salesforce Account managers in leveraging Salesforce features to enhance productivity. It covers integration with Outlook and Gmail, navigation of the Lightning Sales Console, and familiarity with Salesforce Mobile.
  • Module 7: Integration and Data Management: This section measures the competencies of Salesforce Administrators in managing data and integrations within the platform. It covers data migration steps and tools, handling large data volumes, and determining integration options. Candidates will also be assessed on their ability to capture external IDs, harness skinny tables, and improve report performance.

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Q1. During end-to-end testing, users report that a key business process is missing a step. What should a consultant do first to resolve the issue?

A.Work with key stakeholders to determine if a change to the requirements is necessary to go-live,

B. Revise the test scripts and ask users to repeat the testing.

C. Change the solution to meet the needs of the users and update the training materials.

Correct Answer: A

Q2. Cloud Kicks (CK) recently implemented Einstein Opportunity Scoring in its production org. CK is using the Amount field in its Opportunity Scoring model. What will a user without access to the Amount field on the Opportunity object observe?

A.The Amount field will display an error in the contributing factors section.

B. The Opportunity Score field and the Amount field will be hidden for that user.

C. The Amount field will be hidden from the contributing factors section.

Correct Answer: C

Q3. Sales leadership at Universal Containers is concerned that sales reps are negotiating deals with contacts without the authority to make a decision, resulting is lost deals. What should the consultant recommend to resolve the issue?

A.Allow sales reps to mark the contact on each opportunity as ''Primary'' to indicate the decision maker.

B. Require sales reps to add the stakeholder as the decision make on each opportunity before the rep can progress the stage.

C. Enable Opportunity Teams so sales reps can track the decision maker for each opportunity.

Correct Answer: B

Q4. During the Discovery phase of a Sales Cloud implementation, which step should a consultant complete to prepare for a successful engagement?

A.Set project milestones.

B. Create the implementation plan

C. Define sales processes

Correct Answer: C

Q5. Cloud Kicks (CK) has organization-wide defaults set to Public Read-Only for Opportunity. One of the Account Team roles at CK Is Executive Sponsor. Account Team members with the Executive Sponsor rote need Read/Write access to all child Opportunities. How should the consultant meet the requirement?

A.Create an Opportunity snaring rule to grant Read/ Write access to Opportunities.

B. Create a flow to grant Read/Write access to Opportunities.

C. Create an Account sharing rule to grant Read/Write access to Opportunities.

Correct Answer: A

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