Expected CSSBB Exam Topics, as suggested by ASQ :

• Module 1: Identify and use the following PM tools to track projects and document their progress/ Six Sigma, lean, and continuous improvement methodologies
• Module 2: Calculate the process capability and process sigma level for attributes data/ Relationships among business systems and processes
• Module 3: Identify and use the following analytical tools throughout the DMAIC cycle/ Define and describe the value, foundations, philosophy, history, and goals of these approaches
• Module 4: Calculate and interpret measures of dispersion and central tendency/ Describe the integration and complementary relationship between them
• Module 5: Describe how an organization’s structure and culture can impact Six Sigma projects/ Fundamentals of Six Sigma and lean methodologies
• Module 6: Define and describe sampling concepts, including representative selection, homogeneity, bias, accuracy, and precision/ Organizational roadblocks and change management
• Module 7: Define and distinguish between population parameters and sample statistic/ Strategic planning and deployment for initiatives
• Module 8: Explain the central limit theorem and its significance in the application of inferential statistics for confidence intervals
• Module 9: Describe the interactive relationships among business systems, processes, and internal/ Identify common causes of Six Sigma failures
• Module 10: Define and use nominal, ordinal, interval, and ratio measurement scales/ Organizational Process Management and Measures
• Module 11: Use gauge repeatability and reproducibility (R&R) studies and other MSA tools/ Identify and use process flow metric

Expected CSQE Exam Topics, as suggested by ASQ :

• Module 1: General Knowledge: This topic focuses on ethical and legal compliance, standards and models, leadership skills, and team management.
• Module 2: Software Quality Management: It covers quality management system, methodologies, and audits.
• Module 3: System and Software Engineering Processes: This topic discusses lifecycles and process models, systems architecture, cloud computing models and platforms, and requirements engineering. Moreover, the topic focuses on requirements management, Software analysis, design, and development.
• Module 4: Project Management: The topic deals with sub-topics of planning, scheduling, and deployment, tracking and controlling, and risk management.
• Module 5: Software Metrics and Analysis: This topic focuses on process and product measurement, analysis and reporting techniques.
• Module 6: Software Verification and Validation: It focuses on theory, test planning and design, reviews and inspections, and test execution documents.
• Module 7: Software Configuration Management: This topic is all about configuration infrastructure, configuration identification, configuration control and status accounting, and configuration Audits.

Expected CMQ-OE Exam Topics, as suggested by ASQ :

• Module 1: Leadership: This section of the exam measures the skills of Quality Managers and focuses on organizational structures, leadership roles, and change management strategies. It covers techniques for motivating employees, overcoming roadblocks, and fostering teamwork. A key skill measured is implementing leadership techniques to drive organizational goals.
• Module 2: Strategic Plan Development and Deployment: This section targets Strategic Planners and evaluates the development and deployment of strategic plans. It includes analyzing market forces, stakeholder needs, and internal capabilities while aligning resources with strategic objectives. A critical skill assessed is evaluating tactical plans for alignment with strategic goals.
• Module 3: Management Elements and Methods: This section measures the skills of Operations Managers in applying management principles, financial tools, and risk management methods to support quality systems. It also emphasizes knowledge management and communication skills to enhance organizational performance. A key skill measured is using financial tools to evaluate project feasibility.
• Module 4: Quality Management Tools: This section focuses on Process Improvement Specialists and covers quality tools such as process mapping, root cause analysis, and statistical methods. It emphasizes selecting appropriate tools to monitor performance and improve processes. A significant skill assessed is applying quality tools to solve organizational problems.
• Module 5: Customer-Focused Organizations: This section measures the skills of Customer Experience Managers in understanding customer needs and expectations to improve satisfaction. It includes building relationships with customers and suppliers and using feedback to drive improvements. A key skill measured is analyzing customer feedback for actionable insights.
• Module 6: Supply Chain Management: This section targets Supply Chain Analysts and focuses on managing supplier relationships, procurement processes, and logistics strategies. It emphasizes collaboration across the supply chain to ensure quality outcomes. A critical skill assessed is evaluating supplier performance for alignment with organizational goals.
• Module 7: Training and Development: This section measures the skills of Training Coordinators in designing and implementing effective training programs that align with organizational needs. It includes assessing employee competencies and ensuring professional development supports quality initiatives. A key skill measured is creating training plans that enhance workforce capabilities.
• Module 8: Measurement: Assessment and Metrics: This section focuses on Data Analysts and covers developing metrics to assess organizational performance against strategic objectives. It emphasizes using data-driven insights for decision-making and continuous improvement. A significant skill assessed is designing performance measurement systems aligned with quality goals.
• Module 9: Risk Management: This section measures the skills of Risk Analysts in identifying, assessing, and mitigating risks across various organizational processes. It includes developing contingency plans to address potential disruptions effectively. A key skill measured is implementing risk management protocols to ensure operational continuity.
• Module 10: Continuous Improvement: This section targets Continuous Improvement Specialists and focuses on methodologies such as Lean, Six Sigma, and Kaizen to drive process improvements. It emphasizes fostering a culture of continuous improvement within the organization. A critical skill assessed is applying improvement methodologies to optimize processes.